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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex project delivery and customer success initiatives within the electric utility sector, leveraging strong technical knowledge and exceptional communication skills to drive software adoption and stakeholder engagement.
Highest-signal resume keywords
Program Delivery ManagementCustomer Success LeadershipDigital Transformation InitiativesTechnical MentorshipStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project GovernanceData IntegrationCustom ScriptingPlatform ConfigurationEnterprise Software DeploymentROI FrameworksDigital Twin WorkflowsPythonSQL
Soft Skills
Exceptional CommunicationConsensus BuildingRelationship ManagementTeam Leadership
Industry Keywords
Electric UtilitiesEnergy CompaniesComplex Project DeliveryTechnical Customer SuccessProfessional Services
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers
- Serve as the executive escalation point and trusted advisor
- Lead, coach, and support a team of 4-5 Customer Value Architects and Forward Deployed Engineers
- Drive delivery excellence, professional development, and resource allocation across accounts
- Partner with utility leaders to define ROI frameworks and map digital twin workflows to existing processes
- Ensure widespread software adoption across complex customer organizations
- Oversee complex technical workstreams, including data integration, custom scripting, and platform configuration
- Keep projects on schedule, within scope, and aligned with client strategic goals
- Collaborate with Sales, Product, and Engineering teams to feed customer insights into the product roadmap
- Mitigate implementation risks and identify commercial expansion opportunities
- Establish project governance frameworks and structured communication cadences with utility executives, project sponsors, and steering committees
Requirements
What you’ll need- Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
- Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
- Background in Engineering, Computer Science, or a quantitative field
- Practical familiarity with tools like Python or SQL is a strong plus
- Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
- Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments
- Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures
- Must be legally authorized to work in the country for which applying
- Visa sponsorship requirements disclosed in application
Benefits
Comp & perks- Equity
- Direct access to company leadership, product builders, and domain experts
- Autonomy to drive key accounts
- Professional development through leading and mentoring a technical team
- Opportunity to work with cutting-edge digital twin, physics, and AI models