Director, Customer Success

Neara

. Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers .

Posted 9/23/2026full-timePortland • United StatesLead💰 $180,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise software deployments and digital transformation initiatives, with a strong focus on customer success and relationship management within the electric utility sector.

Highest-signal resume keywords

Enterprise Software DeploymentDigital Transformation InitiativesCustomer Success ManagementTeam Leadership and MentoringTechnical Project Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data IntegrationCustom ScriptingPlatform ConfigurationPythonSQL

Soft Skills

Exceptional Communication SkillsRelationship ManagementConsensus Building

Industry Keywords

Electric UtilitiesEnergy CompaniesComplex Project DeliveryQuantitative Field BackgroundGovernance Frameworks

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers
Serve as the executive escalation point and trusted advisor
Lead, coach, and support a team of 4-5 Customer Value Architects and Forward Deployed Engineers
Drive delivery excellence, professional development, and resource allocation across accounts
Partner with utility leaders to define ROI frameworks and map digital twin workflows to existing processes
Ensure widespread software adoption across complex customer organizations
Oversee technical workstreams including data integration, custom scripting, and platform configuration
Ensure projects remain on schedule, within scope, and aligned with client strategic goals
Collaborate with Sales, Product, and Engineering teams on customer insights, implementation risks, and commercial expansion opportunities
Establish project governance frameworks and communication cadences with utility executives, project sponsors, and steering committees

Requirements

What you’ll need

Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
Background in Engineering, Computer Science, or a quantitative field
Practical familiarity with tools like Python or SQL is a strong plus
Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments
Exceptional communication skills and ability to build consensus, navigate internal teams, and manage relationships across complex utility organizational structures

Benefits

Comp & perks

Equity
Direct reporting to executive leadership
Opportunity to shape the customer playbook
Access to company leadership, product builders, and domain experts
Autonomy to drive key accounts
Work on cutting-edge digital twin, physics, and AI models
Opportunity to protect critical infrastructure and address wildfire, storm, and resiliency challenges