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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and operationalizing Customer Success Operations, with a focus on project management best practices, reporting systems, and stakeholder communication. Proven ability to lead large-scale digital transformations and implement governance and risk mitigation strategies.
Highest-signal resume keywords
Customer Success LeadershipProject Management StandardsDigital TransformationReporting and Dashboard DesignRisk Mitigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementDigital TransformationGovernanceRisk MitigationValue RealizationSoftware ImplementationOperational Change ProgramsProject TrackingCustomer Engagement Best PracticesTeam Sustainability Signals
Soft Skills
Strong Communication SkillsCoachingCollaboration
Tools & Technologies
FiberyJiraAsana
Industry Keywords
Customer SuccessProfessional ServicesEnergy SectorInfrastructure
About the role
Key responsibilities & impact- Build and operationalize the Customer Success Operations function in the US
- Develop the function from an early-stage foundation into a mature operating model
- Define and embed project management and customer engagement best practices
- Provide targeted coaching for priority projects
- Design and maintain project tracking and reporting infrastructure
- Surface project status, risks, and value delivery through team, regional, and global executive dashboards
- Set standards for team structure, resource allocation, and contract review processes with Product and Engineering
- Design and maintain Customer Success onboarding and continuous learning systems
- Track and surface team sustainability signals to leadership
- Ensure individual contributor insights reach leadership and proactively manage burnout risk
- Collaborate face-to-face with executive leadership and cross-functional teams
Requirements
What you’ll need- 8+ years of experience in a leadership role across Customer Success or Professional Services
- Deep experience driving complex software implementations, delivery excellence, or PMO strategy
- Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs
- Deep understanding of governance, risk mitigation, and value realization
- Track record of building or substantially redesigning project management standards, rituals, or PMO functions
- Ability to work at strategic and execution levels
- Strong communication skills for translating complex project status, risks, and trade-offs to senior leadership and customers
- Ability to design and implement reporting, dashboards, and tracking systems
- Confidence working with project management tools such as Fibery, Jira, Asana, or similar
- Experience within infrastructure and the energy sector is a plus but not essential
- Legally authorized to work in the country for which applying
Benefits
Comp & perks- Equity offered
- Strategic autonomy to influence global operations
- Collaborative culture with accessible engineering and leadership teams
- Opportunity to establish and operationalize a brand-new function
- Work on physics-enabled digital twin technology protecting energy grids