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About the role
Key responsibilities & impact- Manage end-to-end delivery for complex, high-value enterprise software engagements from kickoff through go-live and handover
- Apply and reinforce project management best practices and standards
- Maintain project tracking and reporting covering status, risks, milestones, and value delivery
- Roll project information into team-level rituals and leadership dashboards
- Identify risks and blockers early and coordinate resolution across Customer Success, Product, and Engineering
- Partner with the VP of Customer Success to refine PMO tooling, templates, and reporting infrastructure
- Support contract and scope reviews with Product and Engineering
- Design and maintain Customer Success onboarding and continuous learning systems
- Shape and operationalize the new PMO function and influence global operations strategy
Requirements
What you’ll need- 5+ years of experience across Customer Success, Professional Services, or PMO
- Deep experience driving complex software implementations, delivery excellence, or PMO strategy
- Direct experience managing enterprise software projects or large-scale transformation programs
- Track record of applying and improving project management standards and processes
- Strong communication skills and ability to translate complex project status, risks, and trade-offs for senior leadership and customers
- Ability to build and maintain automated reporting, dashboards, and tracking systems
- Confidence working with project management tools such as Fibery, Jira, Asana, or similar
- Experience within infrastructure or the energy sector is a plus but not essential
- Fluent in English
- Other European languages preferred
Benefits
Comp & perks- Opportunity to stand up a brand-new PMO function
- Strategic autonomy to influence global operations
- Collaborative culture with accessible engineering and leadership teams
- Work on physics-enabled digital twin technology protecting global energy grids