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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex technology programs for large enterprise clients, focusing on customer account success, value delivery, and strategic growth. Proficient in building trusted relationships with executives and technical teams while effectively communicating insights to shape product features.
Highest-signal resume keywords
Customer Account SuccessComplex Technology Program LeadershipValue And ROI Framework DevelopmentTrusted Advisor To ExecutivesProactive Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Software PlatformsRisk AnalysisChange ManagementWorkflow IntegrationBusiness Case DefinitionROI MetricsTechnical DepthData Deployment
Soft Skills
Relationship BuildingCommunicationAuthenticityTransparency
Tools & Technologies
Neara Platform
Industry Keywords
Technology ConsultingUtility DesignCivil DesignInfrastructure SectorEnergy Sector
About the role
Key responsibilities & impact- Own overall customer account success, including delivery, adoption, value, and growth
- Lead large, complex enterprise projects end to end, ensuring contractual scope and business outcomes are achieved
- Configure the Neara platform around customers’ risk analysis and management workflows
- Lead organization-wide adoption, workflow integration, and change management
- Define business cases and ROI metrics with customer leadership
- Run executive value reviews demonstrating Neara’s delivered value
- Serve as trusted advisor to engineering teams and executives
- Lead account strategy with Sales and Deployment to identify expansion opportunities
- Communicate customer insights to Product to shape valuable features
Requirements
What you’ll need- Significant experience leading complex technology programs for large enterprise clients, embedded with them and accountable for the outcome
- Strong technical depth; credibility with engineers and comfort working hands-on with enterprise software platforms, data and deployments
- Experience building value and ROI frameworks tied to a client’s strategic and business priorities, and connecting work to commercial results
- Ability to build trusted relationships with executives and technical teams through credibility, authenticity and transparency
- Ability to explain complex topics simply and work back from business outcomes to the right technical solution
- Proactive problem-solving and full ownership of customer success
- Background in technology consulting, or in utility or civil design
- Infrastructure or energy sector experience, or an engineering degree, is a bonus and not essential
- Must be based in Sydney, Australia
- Must be legally authorized to work in Australia
- Must not require employment visa sponsorship in Australia
Benefits
Comp & perks- Competitive salary + ESOP
- Significant career development and growth opportunities
- Fully flexible working arrangements
- Well-stocked office in Redfern
- Regular company events
- Opportunity to work on complex, meaningful products and real-world problems
- Opportunity to play a direct, critical role in the trajectory of a high growth company
- Diversity, belonging, and equal employment opportunities