Bilingual Patient Services Representative – Virtual Assistant

Nearshore Business Solutions

. Answer approximately 30 inbound patient calls per day and respond to general questions .

Posted 9/23/2026full-timeRemote • Colombia, Costa RicaJunior💰 $1,000 - $1,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in both Spanish and English, with a focus on patient-centered interactions. Proficient in navigating digital tools and maintaining confidentiality while supporting healthcare operations.

Highest-signal resume keywords

Fluent Spanish CommunicationCustomer Service ExperienceEHR Systems FamiliarityVoIP Phone Systems ExperienceHIPAA Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Records ManagementDigital eFax HandlingAppointment SchedulingHigh-Volume Call HandlingMedical Terminology Knowledge

Soft Skills

Empathetic CommunicationClear Communication StylePatient-Focused Approach

Tools & Technologies

VoIP SystemsDigital eFaxPatient PortalsAthenaHealth

Industry Keywords

Healthcare SupportConfidentialityRemote Work ExperienceRegulated Environment

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Answer approximately 30 inbound patient calls per day and respond to general questions
Schedule and coordinate patient appointments while maintaining accurate information
Look up patient records and navigate digital systems to locate relevant information
Receive documents through digital eFax and upload them accurately into appropriate patient records/systems
Support basic administrative tasks, follow-ups, and document management
Maintain confidentiality and handle patient information responsibly
Use VoIP, digital eFax, patient portals, and other clinic systems
Remotely support New Jersey clinics and reduce administrative workload for medical staff

Requirements

What you’ll need

Fluent Spanish and professional/fluent English communication skills
1–4 years of experience in customer service, virtual assistance, call center, or administrative support
Strong phone-based customer service and communication skills
Clear, empathetic, and patient-focused communication style
Comfortable learning and navigating digital tools and multiple systems
Ability to work consistently from 9:00 AM–5:30 PM EST
Basic understanding of confidentiality and appropriate handling of sensitive information
Previous experience supporting healthcare organizations, clinics, or medical offices (preferred)
Familiarity with medical terminology, patient records, EHR systems, or AthenaHealth (preferred)
Experience handling high-volume inbound calls (preferred)
Prior experience working with eFax, VoIP phone systems, or patient portals (preferred)
Experience supporting elderly patients or other sensitive patient interactions (preferred)
Previous remote work experience (preferred)
HIPAA awareness or experience working in a regulated environment (preferred)