IT Systems Administrator

Neat

. Act as the first point of contact for technical issues and requests .

Posted 10/13/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving technical issues within SaaS environments, particularly Google Workspace and Microsoft 365. Proficient in managing user accounts, implementing security policies, and maintaining documentation while providing exceptional user support.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting MethodologyGoogle Workspace AdministrationMicrosoft 365 AdministrationMDM Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows 10/11 SupportMacOS SupportBasic Networking ConceptsCloud Identity ManagementEDR - NG Anti-Virus AdministrationLinux Server UnderstandingBackup and Disaster Recovery PrinciplesSaaS Platform SupportEmail ConfigurationDevice Compliance Knowledge

Soft Skills

Excellent Communication SkillsAnalytical MindsetTeam CollaborationPatience in User SupportAbility to Prioritize Tasks

Tools & Technologies

Google WorkspaceMicrosoft 365MDM PlatformsVideo Conferencing TechnologyTicketing Systems

Industry Keywords

Technical SupportHelpdeskUser ProvisioningSaaSNetworking Fundamentals

Tech Stack

Tools & technologies

CloudDNSLinuxMacOSTCP/IP

About the role

Key responsibilities & impact

Act as the first point of contact for technical issues and requests
Respond to and triage incoming support tickets and requests via Slack or the ticketing system
Troubleshoot and resolve issues with SaaS systems, end-user devices, video conferencing endpoints, and meeting room technology
Escalate complex issues to senior team members with appropriate context and initial diagnostics
Maintain accurate documentation of issues, resolutions, and user interactions
Meet agreed service level agreements for response and resolution times
Manage and support Google Workspace and Microsoft 365 environments
Create, modify, and delete user accounts; manage licenses and entitlements
Configure email accounts, distribution lists, shared mailboxes, and Google Drive permissions
Troubleshoot email delivery, calendar, sharing, Teams, and Google Meet issues
Implement MFA and password policies and generate usage and license reports
Coordinate onboarding and offboarding with HR
Prepare devices, create accounts, assign access, and conduct technology welcome sessions
Execute offboarding, including account deactivation, data backup/transfer, device retrieval, and access revocation
Manage MDM enrollment, configuration profiles, applications, updates, patches, remote troubleshooting, and remote wipes
Monitor server health, assist with maintenance, networking, storage, firewall, backup, and disaster recovery tasks
Document infrastructure procedures and maintain network diagrams
Participate in infrastructure projects and shadow senior team members

Requirements

What you’ll need

5+ years experience in a helpdesk or technical support role
Strong troubleshooting methodology and logical problem-solving approach
Experience supporting Windows 10/11 and macOS operating systems
Familiarity with common business applications and SaaS platforms
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Hands-on experience administering Google Workspace or Microsoft 365, ideally both
Understanding of cloud identity management and user provisioning
Experience with file sharing and collaboration tools
Experience managing MDM platforms
Knowledge of security policies and device compliance requirements
Experience with EDR - NG anti-virus and firewall administration (Crowdstrike)
Basic understanding of Linux server operating systems
Awareness of networking fundamentals (IP addressing, vlans, firewall rules)
Familiarity with virtualization concepts
Understanding of backup and disaster recovery principles
Excellent written and verbal communication skills
Ability to explain technical concepts to non-technical users with patience and clarity
Genuine desire to help others and provide outstanding user experience
Enthusiasm for learning new technologies and adapting to change
Ability to prioritize multiple tasks and manage workload effectively
Thoroughness in documentation and following procedures
Ability to work well within a team environment and support colleagues
Analytical mindset with persistence in resolving technical challenges
Reliable, punctual, and able to maintain confidentiality with sensitive information