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Delivery Lead – Cloud & Compute
NEC Corporation. Lead, coach, and develop a team of Cloud Compute professionals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading service delivery and technical operations teams within an enterprise IT environment, with a strong focus on Agile methodologies, performance management, and customer relationship building.
Highest-signal resume keywords
Service Delivery LeadershipAgile Delivery MethodologiesPerformance ManagementCustomer Stakeholder ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Agile DeliverySprint PlanningBacklog ManagementService Level ManagementOperational KPI ManagementContinuous Improvement ProgramsData AnalysisReporting
Soft Skills
CoachingInfluencing OutcomesBuilding Partnerships
Industry Keywords
Enterprise ITManaged ServicesService Delivery PerformanceWorkforce PlanningResource Allocation
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Cloud Compute professionals
- Drive agile delivery practices, including sprint planning, backlog management, prioritisation, reviews, and retrospectives
- Monitor and improve service delivery performance, ensuring SLA and KPI commitments are consistently achieved
- Manage team capacity, workforce planning, rostering, and resource allocation
- Build trusted relationships with customer stakeholders
- Lead governance meetings, service reviews, and escalation management
- Analyse operational and service data to identify trends, opportunities, and continuous improvement initiatives
- Contribute to account growth by identifying opportunities to enhance services and deliver greater customer value
Requirements
What you’ll need- Experience leading service delivery, technical operations, or managed services teams within an enterprise IT environment
- Proven people leadership capability, including coaching, performance management, workforce planning, and employee development
- Strong understanding of Agile delivery methodologies, sprint planning, and backlog management
- Experience managing service levels, operational KPIs, risks, issues, and continuous improvement programs
- Outstanding customer and stakeholder management skills, with the ability to influence outcomes and build lasting partnerships
- Strong analytical and reporting skills, with the ability to turn operational data into actionable insights
- Commercial acumen and a customer-first mindset, with the ability to identify opportunities for service improvement and growth
Benefits
Comp & perks- Collaborative and supportive team environment
- Strong career development opportunities
- Opportunity to lead a high-profile enterprise customer engagement
- Opportunity to combine people leadership, customer management, and delivery excellence
- Opportunity to drive continuous improvement and influence strategic outcomes