NEC Corporation

Systems Engineer

• Troubleshoot and resolve service issues using structured fault-finding techniques
• Perform root cause analysis of problems
• Action Change and Problem requests
• Deliver customer projects in the relevant technical domain
• Check queues for immediate work from SNOW, DSMS, email, Skype, MS Teams, and phone
• Complete BAU tasks including data centre walkthroughs, hardware and site audits, and project planning
• Assess, evaluate, and interpret data to improve customer experience
• Provide support, analysis, and recommendations for customer enhancements
• Help develop customer initiatives, strategies, policies, and practices
• Respond promptly to major incidents
• Investigate, analyse, and resolve incidents across various environments
• Monitor and resolve system and hardware issues
• Liaise with third-party vendors
• Maintain server infrastructure standards and design requirements
• Adhere to change management policies and procedures
• Work within service-level agreements
• Participate in a 24x7 incident response on-call roster

Regional Systems Engineer

Project Manager

• Lead end-to-end execution and management of ICT, Data Centre, Networking, and Surveillance projects for government and enterprise customers
• Drive business growth through opportunity identification, tender analysis, bid management, and proposal development
• Collaborate with sales, finance, delivery partners, and OEMs to improve forecasting, commercial negotiations, and project outcomes
• Prepare executive dashboards, MIS reports, compliance documents, and business presentations for leadership reviews
• Manage vendor relationships, customer communications, and stakeholder engagement to ensure timely delivery and regulatory compliance
• Support solution architecture, pre-sales activities, RFP responses, and strategic planning for business expansion
• Develop work plans, schedules, project estimates, resource plans, and status reports
• Provide technical and analytical guidance to project teams
• Ensure adherence to quality standards and review project deliverables
• Analyze and document requirements by liaising with organizational users
• Manage vendor-task integration and track and review vendor deliverables where applicable

Executive

• Provide onsite technology support and in-person assistance to employee end users
• Maintain and troubleshoot PC hardware, software, LAN, and voice network problems
• Diagnose problem sources through user discussions
• Coordinate with internal support and operations groups and/or vendors to resolve problems
• Acquire, install, and upgrade PC components and software
• Plan for and respond to service outages and other problems
• Train users on new technology and software
• Provide assistance and training to lower-level employees

Associate Executive

• Manage end-to-end on-ground implementation and operations and maintenance of surveillance and IT infrastructure projects
• Supervise civil works, foundations, pole installations, junction box installation, cabling, camera installation and alignment, and IT equipment commissioning
• Ensure site readiness and compliance with project specifications, quality, safety, regulatory, and project requirements
• Coordinate electricity meter connections and activation
• Coordinate approvals and inspections with Delhi Police, DCP offices, consultants, electricity distribution companies, civic bodies, and infrastructure authorities
• Address and close observations raised by consultants and authorities to obtain final approvals
• Coordinate vendors, monitor performance, and resolve site-level challenges
• Prepare inspection checklists, reports, approval and commissioning documentation
• Support C2i and C3i teams with non-IT rectification work
• Provide onsite technology support, troubleshoot PC hardware/software, LAN and voice network issues, coordinate resolutions, install and upgrade PC components and software, respond to outages, and train users

DevOps Engineer

• Design, create, maintain, and optimize CI/CD pipelines using Azure DevOps
• Manage and administer Azure DevOps services, including Repos, Pipelines, Boards, and related services
• Implement and maintain Git repositories, branching strategies, pull requests, and code management practices
• Develop automation scripts using PowerShell, Bash, or similar scripting languages
• Deploy, configure, and manage resources on Microsoft Azure
• Implement Infrastructure as Code (IaC) to automate and standardize infrastructure provisioning and configuration
• Monitor pipeline performance and troubleshoot build and deployment issues
• Ensure reliable application delivery
• Collaborate with developers, testers, architects, and other stakeholders to improve deployment and release processes
• Implement security and quality checks within CI/CD pipelines
• Contribute to continuous improvement of DevOps processes, automation, and engineering practices

Azure DevOps

Business Analyst

• Support workshops and stakeholder discussions, capturing requirements, decisions and actions
• Document business and technical needs, process flows, data requirements and solution options
• Develop requirements registers, process maps, data mapping notes and supporting documentation
• Support requirements for information management, reporting, data migration, system integration and configuration
• Liaise with technical teams and vendors to clarify requirements, assumptions, dependencies and issues
• Assist with source system and reference data analysis to support mapping and configuration
• Support development, integration and testing activities, including documentation and issue investigation
• Work with testing teams to ensure requirements are reflected in test scenarios and outcomes

Regional Systems Engineer

Project Manager

Associate Executive

Associate Executive

Azure DevOps

Junior Technical Business Analyst