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Regional Systems Engineer
NEC Corporation. Troubleshoot and resolve service issues using structured fault-finding techniques .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving service issues, performing root cause analysis, and delivering customer projects within the technical domain. Proficient in ITIL and ITSM toolsets, with strong communication skills to articulate technical solutions effectively.
Highest-signal resume keywords
NV2 Security ClearanceITIL KnowledgeITSM Toolset FamiliarityCustomer Service ExperienceIncident Response Participation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fault-Finding TechniquesRoot Cause AnalysisData InterpretationSystem MonitoringHardware Issue ResolutionChange ManagementProject PlanningData Centre AuditsCustomer Enhancements SupportTechnical Domain Knowledge
Soft Skills
High Level Communication SkillsInterpersonal SkillsProblem-Solving AbilityArticulation of Solutions
Tools & Technologies
SNOWDSMSSkypeMS Teams
Certifications & Qualifications
Information Technology Certifications
Industry Keywords
Service-Level AgreementsCustomer Experience ImprovementThird-Party Vendor Liaison24x7 Incident Response
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Troubleshoot and resolve service issues using structured fault-finding techniques
- Perform root cause analysis of problems
- Action Change and Problem requests
- Deliver customer projects in the relevant technical domain
- Check queues for immediate work from SNOW, DSMS, email, Skype, MS Teams, and phone
- Complete BAU tasks including data centre walkthroughs, hardware and site audits, and project planning
- Assess, evaluate, and interpret data to improve customer experience
- Provide support, analysis, and recommendations for customer enhancements
- Help develop customer initiatives, strategies, policies, and practices
- Respond promptly to major incidents
- Investigate, analyse, and resolve incidents across various environments
- Monitor and resolve system and hardware issues
- Liaise with third-party vendors
- Maintain server infrastructure standards and design requirements
- Adhere to change management policies and procedures
- Work within service-level agreements
- Participate in a 24x7 incident response on-call roster
Requirements
What you’ll need- Minimum NV2 security clearance required
- Qualifications and certifications within the information technology sector
- 3+ years customer service in the area of technology support
- Sound knowledge of relevant domain technologies and tools
- High level of communication and interpersonal skills
- Ability to understand technical issues and clearly articulate solutions to clients
- Understanding of ITIL and ITSM toolsets
- Ability to analyse problems and quickly identify solutions
- Ability to participate in a 24x7 incident response on-call roster
Benefits
Comp & perks- On-demand learning portal
- Health & Wellbeing program
- Volunteer opportunities for CSR activities
- Generous leave options
- Rewards Gateway discounts on tech, food and lifestyle products
- Personal and professional development opportunities