Customer Success Manager – Housing

NEC Software Solutions

. Own the full customer-specific solution and ensure overall solution coherence .

Posted 9/15/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in NEC Housing Solution configuration and implementation, with a strong focus on customer-specific solutions and effective communication. Capable of leading teams, making design decisions, and ensuring solution coherence across modules.

Highest-signal resume keywords

NEC Housing Solution ProficiencyConsultancy ExperienceDesign Decision OwnershipCustomer Interaction SkillsMentoring and Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NEC Housing Solution ConfigurationModule ImplementationProject MethodologiesProblem-SolvingEnd-to-End Testing

Soft Skills

Excellent Communication SkillsConflict ResolutionTeam FocusClear Explanation of Complex Topics

Certifications & Qualifications

Right to Work in the UKDBS Check

Industry Keywords

Local Authority HousingALMOsHousing AssociationsOccupational Health ChecksVetting and References

About the role

Key responsibilities & impact

Own the full customer-specific solution and ensure overall solution coherence
Understand how all parts of the system work together
Make and own design decisions, including cross-module decisions
Resolve solution conflicts between teams, modules, or requirements
Make clear recommendations and take ownership of outcomes
Ensure consistency across modules and identify solution issues early
Prevent conflicting configurations across modules
Translate business policy into system behaviour
Work with customers to understand policies and requirements
Ensure rules are applied correctly and consistently in the system
Highlight risks where policy and system design do not align
Act as the main functional authority for complex issues
Support senior customer conversations and decisions
Explain complex topics clearly and simply
Assure delivery quality and testing coverage for real end-to-end scenarios
Help determine whether solutions are ready to go live
Focus teams on resolving the most important issues
Lead and mentor individuals in a consultancy capacity

Requirements

What you’ll need

Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation
Previous exposure to Housing environments such as Local Authority Housing, ALMOs, and Housing Associations using the NEC Housing Solution
Experience in consultancy, including customer interaction and project methodologies
Excellent written and verbal communication skills
Experience owning design decisions
Ability to problem-solve in demanding circumstances and manage multiple projects
Experience leading and mentoring individuals in a consultancy capacity
Pre-existing right to work and travel within the UK; documentary evidence required
Satisfactory vetting, references, and occupational health checks required
DBS check may be required depending on the role

Benefits

Comp & perks

Private Medical Cover funded by NEC for Employees, with the option to add family members at an additional cost
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC, with the option to increase cover at an additional cost
Group Pension Plan with employer contributions up to a maximum of 8.5%
Flexible benefits to suit individual needs
Free access to LinkedIn Learning with over 15,000 courses
Remote or hybrid working subject to the successful applicant's location and company policy