Revenue Assurance Manager

NEC Software Solutions

. Support the Head of Business Operations, Chief Finance Officer, and Account Management teams .

Posted 11/12/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-facing experience and effective communication skills while managing contract renewals and negotiations. Proficient in Microsoft Office Suite and knowledgeable in contract law and public services approval processes.

Highest-signal resume keywords

Customer Facing ExperienceContract Law KnowledgeMicrosoft Office Suite ProficiencyBusiness Reporting CapabilitiesEffective Relationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract Renewal ManagementContractual Frameworks KnowledgeRevenue Assurance ProcessesCRM System ProficiencyNegotiation Skills

Soft Skills

Excellent Oral Communication SkillsExcellent Written Communication SkillsSelf-MotivatedTeam Player CapabilitiesTime Management Skills

Certifications & Qualifications

Full UK/EC Driving Licence

Industry Keywords

Local Authority Approval ProcessesPublic Services EnvironmentCustomer RetentionOccupational Health ChecksDBS Check

About the role

Key responsibilities & impact

Support the Head of Business Operations, Chief Finance Officer, and Account Management teams
Manage and support customer contract renewal processes within defined Business Areas
Ensure effective tracking and delivery of monthly renewals
Work alongside Legal, Sales Order Processing and other operational business teams
Contribute to Central Revenue Assurance processes
Maintain the Revenue Assurance master data sheet for NEC
Liaise with Account Management on upcoming contract renewals
Take ownership of contract renewals within clearly defined parameters
Liaise directly with customers and third parties by email and phone for contract negotiation
Follow up negotiations through to completion
Follow internal sign-off processes, including preparing and presenting contract overview documentation
Assist Sales teams with internal and external contract-renewal documentation
Discuss NEC products at a top level to assist contract negotiations
Address internal and external contract queries
Maintain an overall understanding of associated NEC product offerings
Record and accurately forecast upcoming renewals in the NEC CRM system

Requirements

What you’ll need

Customer facing experience
Strong use of Microsoft Office Suite
Good knowledge of the Local Authority / Public Services approval processes
Good, working knowledge of contract law
Working knowledge of contractual frameworks
An understanding of the Local Government / Public Services environment and its drivers
Ability to effectively interact with and gather information from high-level managers and senior officers
Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction
Ability to adapt to differing levels of interaction dependent upon situation
Good Business reporting capabilities
Excellent oral and written communication skills
Self-motivated and self-reliant, with strong team player capabilities
Strategic and commercial attention to detail
Ability to manage workload and meet deadlines
Capable of multi-tasking and balancing customer and internal priorities
Willingness and ability to represent NEC in internal and external meetings
Effective relationship-building skills
Ability to organise time effectively and determine the resources needed to perform job assignments
Full and valid UK/EC driving licence
Pre-existing right to work and travel within the UK; documentary evidence required
Satisfactory vetting, references and occupational health checks; a DBS check may also be required depending on the role

Benefits

Comp & perks

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
Free access to LinkedIn Learning with over 15,000 courses
Equal opportunities and reasonable adjustments during recruitment and interview processes