Support Consultant

NEC Software Solutions

. Provide domain and application support to all users of NEC’s Health Registry services .

Posted 11/10/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing domain and application support for Health Registry services, with a strong focus on customer service, system administration, and service improvement initiatives. Proficient in managing service requests and ensuring successful implementation of Registries as a Service (RaaS) products.

Highest-signal resume keywords

Customer Service SkillsIncident ManagementSystem AdministrationRegistry Service ImprovementUK Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationIncident ManagementRegistry Service ImprovementUser Acceptance TestingMicrosoft Office

Soft Skills

Excellent Communication SkillsProblem SolvingAttention to DetailSelf-MotivatedTeam Collaboration

Certifications & Qualifications

UK Security Clearance

Industry Keywords

Health Registry ServicesRegistries as a ServiceService Level AgreementsDocumentationLearning Resources

About the role

Key responsibilities & impact

Provide domain and application support to all users of NEC’s Health Registry services
Act as the key point of contact for implementation of Registries as a Service (RaaS) products
Own the customer/user service support experience for Registries users
Complete essential system administration tasks for NEC Registry Services
Identify and drive Registry service improvements through innovation, documentation and learning resources
Own assigned service requests through to closure, including investigation, analysis, troubleshooting and liaison with other teams
Manage and correctly update the Incident Management system and meet service SLAs
Own RaaS product implementation and liaise with customers and internal stakeholders to ensure successful launches
Launch RaaS services accurately to customer specification and within required deadlines
Complete system administration tasks vital to Registry product provision
Plan and drive service improvements through to completion
Contribute to and own assigned tasks in the Registries Service Improvement Plan
Increase Registry knowledge through sessions with colleagues or customers and document knowledge for the learning resources hub
Maintain up-to-date knowledge of relevant procedures and policies
Participate in user acceptance testing of registry applications and services

Requirements

What you’ll need

Excellent communication skills
Excellent customer service skills
Highly self-motivated
Good problem solving/issue investigation skills
Attention to detail
Proficient in Microsoft Office, especially Word, Excel and PowerPoint
Ability to work as part of a team and on your own
Ability to work under pressure
Ability to manage and prioritise workload effectively
Ability to work flexibly when required
Candidates must demonstrate a pre-existing right to work and travel within the UK; documentary evidence required
Satisfactory vetting and reference checks
UK Security Clearance required

Benefits

Comp & perks

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Invaluable employee assistance programme
Free access to LinkedIn Learning with over 15,000 courses