Account Manager

Nedap

. Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers .

Posted 11/9/2026full-timeBurlington • Massachusetts • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success with a strong focus on building relationships, driving upsell opportunities, and executing strategic account plans. Proficient in managing complex projects and collaborating with cross-functional teams to enhance customer satisfaction and achieve business goals.

Highest-signal resume keywords

Account ManagementCustomer SuccessStrategic Account PlanningCRM ToolsBusiness Acumen

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Upsell OpportunitiesRenewal DiscussionsProposal PreparationPricing NegotiationsRevenue ForecastingProject ManagementCross-Functional CoordinationCustomer Health MonitoringContract RenewalsIndustry Trend Analysis

Soft Skills

Excellent Communication SkillsStrong Presentation SkillsSolution-Oriented ApproachAbility to Work IndependentlyInfluencing Skills

Tools & Technologies

CRM Tools

Industry Keywords

SaaSRetail TechCustomer StakeholdersCustomer SatisfactionMarket Positioning

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers
Identify and drive upsell and renewal opportunities
Develop and execute strategic account plans aligned with customer goals and partnership vision
Lead upsell and renewal discussions, prepare proposals, manage pricing negotiations, and ensure contract renewals
Identify and share cross-sell opportunities with Sales partners
Advocate for customer needs internally and influence product development, marketing initiatives, and service improvements
Partner with Implementation and Customer Success Managers on customer health, satisfaction, and expansion
Maintain accurate account records in CRM tools
Report on pipeline activity, renewal status, and revenue forecasts to leadership
Monitor industry trends, competitor activities, and customer developments to position solutions and grow accounts

Requirements

What you’ll need

6-8+ years of experience in Account Management, Customer Success, or similar client-facing roles, ideally in SaaS or retail tech
Strong business acumen and ability to develop customized approaches aligned with customer needs
Ability to plan and manage multiple complex projects simultaneously
Ability to coordinate cross-functional teams
Excellent written and verbal communication skills
Strong presentation skills and ability to translate complex solutions into accessible concepts
Hands-on, agile, and solution-oriented approach
Ability to work independently and drive innovative solutions
Hybrid role based in Burlington, Massachusetts, requiring in-office presence 2 days per week
Willingness and ability to travel domestically and internationally (35%), including trips to headquarters in the Netherlands
Valid U.S. driver’s license
Eligible for U.S. employment
Ability to work prolonged periods at a desk and computer
Ability to occasionally lift and carry 15-20 pounds

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) with company match
Life, LTD and STD insurance coverages
Flexible work hours and remote options
Paid time off (PTO) and parental leave
Professional environment that supports personal and professional growth