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EHR Support Analyst
Neighborhood Outreach Access to Health (NOAH). Assist in the design, development, implementation, and ongoing modification of computerized healthcare systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the design, implementation, and support of electronic health record systems, particularly Epic, while optimizing workflows and ensuring compliance with patient information privacy and security standards. Strong analytical and problem-solving skills are essential for translating workflow gaps into actionable solutions.
Highest-signal resume keywords
EHR (Epic) ImplementationClinical Information SystemsWorkflow OptimizationPatient Information PrivacyHealthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Health RecordsClinical SoftwareInformatics SolutionsData StructuresDecision-Support ToolsSystem ImplementationTicket MaintenanceProblem ResolutionPolicy DevelopmentTraining and Onboarding
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsCustomer ServiceOrganizational SkillsAttention to DetailTime ManagementAnalytical SkillsProblem-Solving Skills
Tools & Technologies
Microsoft Office SuiteEpic Systems
Certifications & Qualifications
EHR Vendor Training
Industry Keywords
Healthcare IndustryPatient SafetyPopulation HealthClinical WorkflowsOperational Support
About the role
Key responsibilities & impact- Assist in the design, development, implementation, and ongoing modification of computerized healthcare systems
- Support clinical and operational departments across the organization
- Optimize workflows through system implementations, enhancements, upgrades, and onboarding
- Train employees and end users on systems, best practices, and Epic functionality
- Act as a subject matter expert and liaison to IT for assigned areas
- Provide daily support to EHR application users
- Maintain system setup through ticket maintenance and resolution
- Follow through on problem resolution and recommend longer-term solutions
- Translate workflow gaps into documented tickets and collaborate with internal IT teams and vendors
- Facilitate communication between IT and operational departments
- Develop and maintain policies and procedures for assigned application areas
- Deploy new system implementations and functionalities and evaluate system utilization
- Support health information systems that improve quality, patient safety, efficiency, population health, and patient engagement
- Design, test, implement, and evaluate informatics solutions, data structures, and decision-support tools
- Implement policies and practices protecting patient information privacy, confidentiality, and security
- Document current workflows for future optimization
- Analyze and assist with implementing moderately complex clinical and non-clinical health information system processes and workflows
- Participate in Epic upgrades, testing, validation, and go-live support
- Attend meetings, trainings, continuing education, and other required activities
- Perform other related duties as assigned
Requirements
What you’ll need- Must reside in Arizona
- High school diploma or GED
- 2+ years of experience working in the healthcare industry utilizing clinical information systems, including electronic health records, in an ambulatory and/or operational setting
- 3+ years of experience with information systems, clinical software, EHR (Epic), and other computer applications
- General knowledge of the healthcare industry, computer science, informatics, and patient care
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills, with the proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Required to pass a pre-employment background check and drug testing
- Satisfactory completion of required EHR vendor training within 2 months of start date
- Timely and satisfactory completion of training or certification as determined by leader
- Valid and current driver’s license and acceptable driving record
- Ability to travel as needed
- Preferred: Associate's or higher degree in Computer Science or related field
- Preferred: 3+ years of healthcare industry experience
Benefits
Comp & perks- Supportive and balanced work environment promoting employee overall wellness
- Continuing education and training opportunities
- Required EHR vendor training provided within 2 months of start date
- Training or certification as determined by leader
- Full-time employment