Neighborhood Outreach Access to Health (NOAH)

Human Resources

• Consult with leaders and provide employee relations guidance consistent with organizational policies, procedures, and applicable employment laws
• Serve as a point of contact for employee questions, concerns, and workplace-related matters
• Support conflict resolution efforts and conduct or assist with workplace investigations
• Partner with leaders and HR peers on employee engagement and retention initiatives
• Conduct exit and stay interviews; summarize findings and identify trends, concerns, and opportunities for leadership review
• Facilitate monthly scorecard meetings covering staffing trends, employee relations themes, and related metrics
• Advise managers on performance concerns, behavioral issues, documentation, and corrective action processes
• Attend and support disciplinary meetings, corrective action discussions, and terminations
• Maintain accurate employee relations records, documentation, and HR system data
• Assist with developing and delivering HR-related training programs and resources
• Support annual performance review processes and follow-up activities
• Support compliance with federal, state, and local employment laws and HR best practices

Senior Employee Relations Specialist

Support Engineer

• Assist in the design, development, implementation, and ongoing modification of computerized healthcare systems
• Support clinical and operational departments across the organization
• Optimize workflows through system implementations, enhancements, upgrades, and onboarding
• Train employees and end users on systems, best practices, and Epic functionality
• Act as a subject matter expert and liaison to IT for assigned areas
• Provide daily support to EHR application users
• Maintain system setup through ticket maintenance and resolution
• Follow through on problem resolution and recommend longer-term solutions
• Translate workflow gaps into documented tickets and collaborate with internal IT teams and vendors
• Facilitate communication between IT and operational departments
• Develop and maintain policies and procedures for assigned application areas
• Deploy new system implementations and functionalities and evaluate system utilization
• Support health information systems that improve quality, patient safety, efficiency, population health, and patient engagement
• Design, test, implement, and evaluate informatics solutions, data structures, and decision-support tools
• Implement policies and practices protecting patient information privacy, confidentiality, and security
• Document current workflows for future optimization
• Analyze and assist with implementing moderately complex clinical and non-clinical health information system processes and workflows
• Participate in Epic upgrades, testing, validation, and go-live support
• Attend meetings, trainings, continuing education, and other required activities
• Perform other related duties as assigned

Senior Employee Relations Specialist

EHR Support Analyst