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Strategic Account Manager – Affordable Housing
Neighborly Software. Own a growing portfolio of enterprise public sector clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and implementation within SaaS environments, with a strong focus on compliance and quality in federally funded programs. Capable of driving client engagement and translating regulatory requirements into actionable platform improvements.
Highest-signal resume keywords
Client Success ManagementSaaS ImplementationHUD Industry StandardsProject ManagementStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS Solutions ConfigurationClient Workflow EvaluationRegulatory CompliancePerformance Objective DevelopmentAccount Portfolio Management
Soft Skills
Excellent CommunicationOutstanding Organizational SkillsSelf-StarterProblem-SolvingPresentation Skills
Certifications & Qualifications
Project Management Certification
Industry Keywords
CDBGCDBG-DRESGHOMEHOPWA
About the role
Key responsibilities & impact- Own a growing portfolio of enterprise public sector clients
- Serve as the go-to expert on Neighborly Software's solutions for state and local government stakeholders throughout the account lifecycle
- Evaluate client workflows and tailor the platform to meet unique needs
- Drive client engagement, retention, and expansion across the account portfolio
- Advise clients on HUD industry standards and best practices
- Educate clients on software features that improve efficiency and compliance
- Coordinate with Product and Engineering to translate client and regulatory requirements into platform improvements
- Develop performance objectives and milestones for long-term account success
- Identify challenges and opportunities early and provide practical solutions for program deadlines and audit requirements
- Bring client and regulatory insights to the Product team and close the loop with clients on product releases
Requirements
What you’ll need- 5+ years of experience in client success, implementation, or a consultative role within a SaaS or technology company
- Excellent communication and presentation skills, with experience engaging stakeholders from program staff to agency leadership
- Ability to operate as a subject matter expert
- Strong commitment to strengthening communities through technology
- Strong orientation toward quality, compliance, and accountability, especially in federally funded program environments
- Outstanding organizational skills and ability to manage multiple accounts and moving parts
- Experience supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA (preferred)
- Project Management experience and/or certifications (preferred)
- Experience configuring and implementing SaaS solutions (preferred)
- Experience managing renewals, contracts, or procurement processes with public sector clients (preferred)
- Self-starter who thrives in a fast-paced, deadline-driven environment (preferred)
Benefits
Comp & perks- Medical, Dental, and Vision plan options
- Company-paid Short-Term Disability and Life Insurance
- 401K contributions with generous employer match and immediate vesting
- 5 weeks of PTO
- 9 paid holidays
- 3 days of volunteer time off each year