Marketing Support Specialist

Neighborly®

. Build a strong working knowledge of internal and external marketing platforms and systems .

Posted 10/22/2026full-timeWaco • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital marketing and social media platforms while providing exceptional customer service and support to franchise owners. Capable of effectively documenting and resolving inquiries to ensure franchisee satisfaction.

Highest-signal resume keywords

Digital Marketing ExperienceSocial Media PlatformsCustomer Service SkillsStrong Communication SkillsTicketing System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing KnowledgeAdministrative SupportSales Support ExperienceIssue ResolutionRecord Keeping

Soft Skills

Interpersonal CommunicationProblem SolvingClient Relationship Management

Tools & Technologies

Marketing PlatformsTicketing SystemOffice EquipmentStandard Computers

Certifications & Qualifications

Associates Degree in Marketing

Industry Keywords

Franchise SupportCustomer InquiriesSupport RequestsInternal Research

About the role

Key responsibilities & impact

Build a strong working knowledge of internal and external marketing platforms and systems
Support franchise owners with product training, knowledge, and expertise
Respond to support requests via phone or email, and sometimes with video call
Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system
Identify, research, and resolve marketing issues
Respond to telephone calls and email requests for support
Evaluate franchise owner needs and resolve issues to franchisees’ satisfaction
Document and monitor franchise owner inquiries to ensure timely resolution
Report to the Marketing Support Manager

Requirements

What you’ll need

Associates Degree in Marketing or related field
1-3 years of marketing, administrative, or sales support experience
Experience with digital marketing and social media platforms
Strong written, verbal, and interpersonal communication skills
Customer service experience with a demonstrated ability to respond to customer inquiries, resolve issues, and maintain positive client relationships
Ability to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers
Ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds

Benefits

Comp & perks

Comprehensive benefits offerings available through Neighborly
Equity and bonus opportunities
Hybrid work model