Marketing Support Specialist

Neighborly®

. Evaluate franchise owner needs and respond to and resolve marketing issues .

Posted 11/5/2026full-timeRemote • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital marketing and social media platforms while providing exceptional customer service and support to franchise owners. Strong communication skills are essential for resolving inquiries and maintaining positive client relationships.

Highest-signal resume keywords

Digital Marketing ExperienceSocial Media PlatformsCustomer Service SkillsCommunication SkillsFranchise Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MarketingAdministrative SupportSales SupportProblem ResolutionRecord Keeping

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal Communication

Tools & Technologies

Ticketing SystemInternal Marketing PlatformsExternal Marketing Platforms

Certifications & Qualifications

Associates Degree in Marketing

Industry Keywords

Franchise SupportCustomer InquiriesClient Relationships

About the role

Key responsibilities & impact

Evaluate franchise owner needs and respond to and resolve marketing issues
Identify, research, and resolve problems
Respond to telephone calls, email requests, and occasional video calls for support
Document and monitor franchise owner inquiries through timely resolution
Build working knowledge of internal and external marketing platforms and systems
Support franchise owners with product training, knowledge, and expertise
Maintain accurate records of support requests, internal research, and applied resolutions in the ticketing system
Report to the Marketing Support Manager

Requirements

What you’ll need

Associates Degree in Marketing or related field
1-3 years of marketing, administrative, or sales support experience
Experience with digital marketing and social media platforms
Strong written, verbal, and interpersonal communication skills
Customer service experience with a demonstrated ability to respond to customer inquiries, resolve issues, and maintain positive client relationships
Based in Texas to attend meetings
Ability to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers
Ability to lift and move equipment, supplies, and materials weighing up to 25 pounds

Benefits

Comp & perks

Comprehensive benefits offerings available through Neighborly
Equity and bonus opportunities
Fully remote work arrangement
Monday–Friday schedule, 8:00 AM–5:00 PM CT