Area Director

Neko Health

. Bring Neko Health’s operating model to life across Florida clinics .

Posted 9/19/2026full-timeMiami • Florida • United StatesLead💰 $196,875 - $240,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational leadership within premium, consumer-facing environments, focusing on clinic management, regulatory compliance, and financial accountability. Proven ability to implement operating models and standards while fostering collaboration and continuous improvement across teams.

Highest-signal resume keywords

Operational LeadershipRegulatory ComplianceP&L AccountabilityStakeholder ManagementContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational MetricsBudget ManagementQuality AssurancePerformance ReviewsWorkflow EfficiencyClinic Opening ReadinessCost ControlStaffing ModelsInspection ReadinessPlaybook Implementation

Soft Skills

CommunicationCoachingCollaborationAdaptabilityLeadership

Industry Keywords

HealthcareWellnessFitnessConsumer ServicesMulti-Site OperationsService QualityMember ExperienceMarket ExpansionTeam DynamicsCustomer Support

About the role

Key responsibilities & impact

Bring Neko Health’s operating model to life across Florida clinics
Lead adoption of playbooks and standards while adapting them to local regulations, team dynamics, and member expectations
Coach managers, clinical leads, Lead Doctors, and Clinic Leads; establish expectations and accountability
Operationalize readiness for new clinic openings and own go-live success
Establish performance metrics, reviews, feedback loops, and continuous improvement practices
Ensure seamless, premium member experiences and elevate service quality using feedback, NPS insights, and frontline observations
Oversee clinic ambiance, cleanliness, presentation, and experiential standards
Partner with Lead Doctors on clinical quality, regulatory compliance, inspection readiness, documentation, and escalation protocols
Own regional operational KPIs and full P&L accountability; develop cost controls and workflow efficiencies
Oversee workforce planning, staffing models, hiring profiles, ramp plans, and scheduling
Contribute to market expansion, clinic launches, and network optimization
Recruit, onboard, lead, and coach Clinic Leads and Lead Physicians
Build accountability, communication, and collaboration across distributed teams
Serve as regional liaison with Customer Support, Facilities, Workforce Planning, People Operations, Talent Acquisition, and Demand Planning

Requirements

What you’ll need

Proven experience in a senior operational leadership role (Area Director, Regional Director, District Leader, General Manager or equivalent) within a premium, consumer-facing, multi-site environment such as premium healthcare-adjacent, wellness, fitness or technology-enabled services with physical operations/stores
Ability to be based and/or local travel distance to Miami; this role will be based onsite
Demonstrated success implementing and embedding established operating models, standards, and playbooks across multiple locations
Strong track record leading clinic-level or site-level leaders
Experience operating in regulated environments, with accountability for quality, compliance, and inspection readiness
Proven financial and operational acumen, including ownership of regional KPIs, budgets, and P&L performance
Ability to balance strategic perspective with hands-on execution during growth, new site openings, and organizational change
Exceptional communication and stakeholder management skills in a matrixed, fast-moving organization
Comfort leading through ambiguity and change, with a bias toward action, continuous improvement, and disciplined execution