Neko Health

People Operations

• Lead workforce planning and organisational design for Creative, Marketing, Corporate Communications and Public Affairs
• Define role clarity, resourcing decisions and structural recommendations
• Design the function's structure, levelling framework and operating model
• Build a fully resourced, clearly structured function ahead of permanent leadership arriving
• Serve as the primary strategic partner to Commercial, Creative, Marketing, Corporate Communications and Public Affairs leadership teams
• Translate business strategy into people priorities, programmes and operating plans
• Coach and challenge leaders on organisational decisions
• Partner with leaders to embed Neko's cultural Vitals into daily operations
• Build culture rituals and feedback loops as functions scale
• Drive leadership development, performance and engagement in partnership with Growth & Engagement
• Advise on compensation, mobility and promotions with Reward & Enablement
• Lead and sponsor change initiatives, owning scope, timeline, stakeholder engagement and change readiness
• Manage complex employee relations matters with Legal and People colleagues
• Identify strain and risk, particularly for brand- and reputation-sensitive teams
• Apply operating-model and organisation-design expertise to brand-driven, externally facing functions
• Deliver people analytics and actionable, decision-ready insights
• Work with the Global People Lead to define what a well-built function looks like
• Evaluate how AI informs talent decisions and organisational design

People Partner Lead, Commercial

Recruitment

• Own end-to-end recruitment for strategic and medical leadership roles across multiple markets
• Recruit physicians, clinical leads, specialists, and functional leaders
• Partner daily with the CMO and Medical leadership team on hiring plans and organizational needs
• Source proactively through talent mapping, passive outreach, referral networks, health systems, health tech, and mission-driven organizations
• Own the candidate experience from initial contact through offer
• Track pipeline performance, identify bottlenecks, improve hiring outcomes, and report market results to leadership
• Navigate country-specific licensing, registration, right-to-work, and compensation requirements
• Collaborate with People, Legal, and Rewards to close hires
• Lead intake and debrief calibration using defined skills and Neko Hiring Framework rubrics
• Represent Neko to senior candidates and in professional networks, conferences, and events

Senior Medical Recruiter

• Own end-to-end recruitment for US clinical and medical roles, including physicians, nurse practitioners, registered nurses, medical assistants, and clinical operations
• Manage a full requisition load against agreed hiring plans
• Source proactively through job boards, direct outreach, referrals, professional networks, and events
• Adjust sourcing channels based on response and conversion data
• Own the candidate experience from first contact through offer, with clear communication and fast turnaround
• Keep Ashby accurate and current and maintain reliable Workday alignment
• Track pipeline performance, identify bottlenecks, and continuously improve hiring outcomes
• Work closely with hiring managers and clinical leaders to hire healthcare professionals
• Help scale Neko's US clinical teams and support its data-driven preventative-care mission

Medical Recruiter

Systems Engineer

• Serve as Neko's technical authority for mechanical, electrical, plumbing, fire protection, and life safety across the U.S. clinic portfolio
• Review and validate external engineering firms' designs for correctness, buildability, code defensibility, and cost value
• Publish Neko's basis of design and engineering deliverable standards and acceptance criteria
• Build and use a portfolio engineering dataset covering loads, capacities, and system cost per clinic
• Review landlord work letters and base building conditions and convert technical findings into commercial redlines
• Issue infrastructure requirements packages to landlords and brokers
• Own fire protection and life safety positions across the portfolio, including occupancy, egress, suppression, detection, and alarm design
• Represent Neko before fire officials and code reviewers and confirm code bases for new markets
• Lead MEP and fire protection value engineering during concept and design development
• Review contractor pricing, change orders, and engineering-scope substitutions
• Govern changes to MEP, fire, and life safety design standards across the portfolio
• Pursue prefabrication, modularization, and standardized assemblies
• Benchmark sites, identify outliers, challenge consultant assumptions, and identify automation and AI opportunities to improve design review

Senior Manager, MEP and Fire Systems Engineer

Full-stack Engineer

• Lead usability engineering activities across Neko Health's medical device product development projects from early concept through final verification
• Grow the usability engineering domain's capability and practice within the Verification & Validation team
• Continuously improve the integration of usability engineering with product development
• Build instructions, tooling, and training to support multiple development projects
• Collaborate with Usability & Validation Engineers to provide early design feedback
• Plan, run, and document formative and summative usability evaluations according to IEC 62366-1 and FDA human factors guidance
• Oversee validation of UI-related user requirements and verification of use-related risk controls
• Ensure medical devices are safe and easy to use while keeping usability engineering aligned with product development

Usability Engineering Lead

Director

• Bring Neko Health’s operating model to life across Florida clinics
• Lead adoption of playbooks and standards while adapting them to local regulations, team dynamics, and member expectations
• Coach managers, clinical leads, Lead Doctors, and Clinic Leads; establish expectations and accountability
• Operationalize readiness for new clinic openings and own go-live success
• Establish performance metrics, reviews, feedback loops, and continuous improvement practices
• Ensure seamless, premium member experiences and elevate service quality using feedback, NPS insights, and frontline observations
• Oversee clinic ambiance, cleanliness, presentation, and experiential standards
• Partner with Lead Doctors on clinical quality, regulatory compliance, inspection readiness, documentation, and escalation protocols
• Own regional operational KPIs and full P&L accountability; develop cost controls and workflow efficiencies
• Oversee workforce planning, staffing models, hiring profiles, ramp plans, and scheduling
• Contribute to market expansion, clinic launches, and network optimization
• Recruit, onboard, lead, and coach Clinic Leads and Lead Physicians
• Build accountability, communication, and collaboration across distributed teams
• Serve as regional liaison with Customer Support, Facilities, Workforce Planning, People Operations, Talent Acquisition, and Demand Planning

Area Director

Customer Support

• Serve as the first point of contact and trusted partner for Neko Health members in EMEA
• Own multi-channel member support across email, phone, text/SMS, and social
• Manage bookings and product enquiries
• Resolve complaints and provide service recovery
• Own each case from first contact through resolution
• Respond warmly, clearly, on time, and in Neko's human, considered, on-brand voice
• Identify recurring frustrations, complaint themes, and member pain points and share them internally to improve the product and experience
• Maintain consistent CSAT scores and SLA adherence

Customer Care Representative

Data Scientist

• Develop, verify, validate, and deploy machine learning models and algorithms for clinical decision support
• Contribute to new product features and research breakthroughs that improve member outcomes
• Build and lead a high-performing pod of data scientists
• Provide line management, mentorship, regular feedback, and career development support
• Set and uphold technical standards, code quality, and best practices within the pod
• Deliver production-quality code integrated into Neko’s backend infrastructure
• Collaborate with hardware, firmware, and software engineers, medical doctors, and clinical researchers
• Develop and validate clinical use cases and support regulatory readiness of algorithms and models
• Contribute to Data Science leadership strategy, best practices, common tooling, and ways of working
• Work on Laser Speckle Imaging, contactless ECG, skin imaging, thermal imaging, cardiovascular algorithms, and tissue imaging

Data Science Lead

Nurse Practitioner

• Deliver Neko's preventive-care model to members in New York
• Conduct comprehensive preventive health screenings using high-resolution skin imaging, cardiovascular assessments, and AI-powered decision support
• Create personalized, action-oriented health plans from screening data
• Educate members on dermatological and cardiovascular risk factors and lifestyle strategies
• Escalate findings requiring physician-level review
• Practice with autonomous scope where appropriate and collaborate with Physicians
• Work alongside Operators and cross-functional care teams
• Deliver a seamless, insight-driven member experience
• Maintain consistent quality across member visits and improve continuity of care