Operator Education Specialist – Launches

Neko Health

. Deliver the operator onboarding program on site at each new clinic and market opening across the full pre-launch window .

Posted 10/9/2026full-timeNew York City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical training and assessment, particularly in phlebotomy and ECG, while effectively managing operator onboarding programs across multiple locations. Proven ability to adapt to changing environments and build strong relationships with clinical staff and local educators.

Highest-signal resume keywords

Registered Nurse LicensurePhlebotomy Training and AssessmentECG Training and AssessmentClinical Staff Onboarding and MentoringTraining Program Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyECGClinical TrainingCompetency AssessmentOnboardingProgram ManagementQuality AssuranceDevice-Based ProceduresClinical Skills AssessmentTraining Delivery

Soft Skills

AdaptabilityRelationship BuildingDirect CommunicationCalm Under PressureConstructive Feedback

Certifications & Qualifications

Basic Life Support CertificationPhlebotomy CertificationMulti-State Licensure

Industry Keywords

Clinical SettingOperator OnboardingTraining ProgramClinic OpeningHealthcare Education

About the role

Key responsibilities & impact

Deliver the operator onboarding program on site at each new clinic and market opening across the full pre-launch window
Teach and assess clinical skills alongside scanning, including phlebotomy and ECG
Assess each operator against global competency criteria and sign them off on each device, or extend training where needed
Scan during Friends and Family and VIP sessions so trainees can shadow real member encounters and resolve quality gaps in real time
Identify and train the local operator education partner during the launch
Work with the Clinician Launch Trainer and provide the Launch Manager with an honest readiness position, flagging risks early
Run a retrospective after each launch and feed learnings into the clinic-opening playbook
Travel to each new site, train and sign off operators, and leave a local educator partner behind

Requirements

What you’ll need

Registered nurse or nurse practitioner with active, unrestricted licensure, and willingness to obtain licensure in each state or country where Neko opens
5+ years of post-registration experience in a fast-paced, high-volume clinical setting
3+ years performing phlebotomy and ECG, with the ability to teach and assess both
3+ years training, onboarding, or mentoring clinical staff, including assessing competency and giving direct, constructive feedback
2+ years running a training program or workstream to a fixed date and handing over cleanly
Able to travel for most of your working time, including extended periods on site
Adaptable, direct, and calm when a plan changes; comfortable with ambiguity, building relationships quickly, holding the standard under timeline pressure, and leaving sites better set up than found
Experience opening a clinic, site, or service, particularly in a new city or country (nice to have)
Experience building a local trainer or educator from scratch (nice to have)
Instructor certification in basic life support or phlebotomy, or multi-state licensure already held (nice to have)
Experience with ultrasound or other device-based procedures where technique affects output quality (nice to have)