Account Executive

Nelnet

. Manage a designated group of FACTS customers using one or more FACTS products and services.

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and ensuring customer satisfaction through effective communication and problem resolution. Proficient in sales and account management within the education market, with a strong understanding of FACTS products and services.

Highest-signal resume keywords

Customer Success ManagementSales ManagementFACTS Products KnowledgeExcellent Communication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementCustomer Success ManagementAccount ManagementConflict ResolutionCustomer Relationship Management

Soft Skills

InitiativeAssertivenessFlexibilityOpen-MindednessIntegrity

Tools & Technologies

FACTS ProductsTechnical Support Systems

Industry Keywords

Education MarketCustomer SatisfactionClient RelationshipsMarket Position EvaluationStrategic Customer Success Plans

About the role

Key responsibilities & impact

Manage a designated group of FACTS customers using one or more FACTS products and services.
Build and maintain positive client relationships based on mutual respect, trust, integrity, and open communication.
Own overall customer satisfaction by anticipating client needs and maintaining customer contact.
Meet face to face with each client at least two times per year at the school location.
Coordinate sales and product revisions for existing customers.
Collaborate with FACTS Operations and technical teams to resolve customer problems and issues.
Advocate for customer needs, including new features, services, and programs.
Participate in evaluating new product customer requests.
Work with technical support to understand client product solutions.
Expand FACTS solutions utilized by existing customers.
Attend trade shows, conferences, and other events as needed.
Gather competitive information to evaluate market position.
Communicate customer-related issues to FACTS Sales and Operations.
Develop strategic customer success plans with the Regional Vice President team, Operations, and other departments.

Requirements

What you’ll need

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.
3-5 years of sales and customer success management experience.
Strong knowledge of FACTS products and services.
Background in education market is a plus.
Candidates MUST be located in MD, DC, Delaware, or Virginia.
Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
Initiative.
Assertiveness.
Ability and willingness to take ownership.
Flexibility and open-mindedness.
Adept at conflict resolution.
Conscientious and committed with a high level of integrity.
Excellent relationship, sales, and account management skills.
Ability to travel and work remotely from a home office.

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program
Ability to work remotely from a home office