Nelnet

Solutions Engineer

• Lead complex CRM solution design initiatives across sales, marketing, service, and customer experience teams
• Design end-to-end CRM architecture, including data models and integrations with ERP, servicing platforms, data warehouses, and third-party applications
• Consult with internal business stakeholders and external implementation partners to translate business needs into CRM solutions
• Establish and champion the CRM technology roadmap, including automation and AI-driven tools
• Provide technical direction, training, and mentoring to CRM developers, administrators, and architects
• Potentially lead other architects in developing CRM architecture best practices, governance, and standards for data management and security
• Provide technical oversight to align CRM solutions with enterprise technology direction and data governance standards
• Monitor CRM platform advancements and propose strategies for adopting new capabilities

CRM Solutions Architect

Engineer

• Administer and support SharePoint Online, Microsoft Viva, Power Platform, Microsoft Fabric, Azure services, and Copilot capabilities
• Support governance, lifecycle management, reliability, and service health for Modern Workplace platforms
• Support collaboration sites, content management, permissions, site architecture, document management, adoption, and information governance
• Partner with business stakeholders to identify automation, workflow, reporting, and digital transformation opportunities
• Support Microsoft Fabric and Power BI administration for data integration, dataflows, reporting, business intelligence, and analytics
• Administer Azure subscriptions, resource groups, storage accounts, serverless services, application integrations, automation, and operational governance
• Support Microsoft 365 Copilot readiness, governance, adoption, communication, end-user enablement, and operational processes
• Automate administrative and operational tasks using scripting, APIs, and integration technologies
• Partner with security, compliance, infrastructure, networking, and service desk teams to maintain a secure, stable, and compliant environment
• Support change management, release planning, DLP, retention, access controls, and platform governance
• Serve as an escalation point for complex Microsoft 365 incidents and service requests
• Develop and maintain technical documentation, runbooks, standards, operational procedures, training materials, and adoption resources
• Mentor or provide knowledge transfer to support staff as needed
• Monitor platform health, licensing, service advisories, Message Center updates, and Microsoft roadmaps
• Recommend improvements to reliability, security, user experience, and operational efficiency

M365 Engineer – Modern Workplace

Product Marketing

• Design and own the integrated go-to-market strategy and launch plan
• Define target audiences, positioning, channels, programs, priorities, resources, milestones, and measures of success
• Develop and refine market positioning, messaging, buyer value propositions, competitive differentiation, and supporting tools
• Design and drive market activation and demand-generation approaches across campaigns, conferences, speaking opportunities, partnerships, customer advocacy, and cross-sell initiatives
• Build sales enablement and market-facing resources, including objection handling, competitive resources, customer references, case studies, outcome stories, and RFP/procurement support
• Translate customer, sales, competitive, and market feedback into GTM decisions
• Determine capabilities needed to execute the GTM strategy and manage agencies, contractors, and other partners
• Define operating metrics and an operating rhythm to evaluate GTM performance and recommend adjustments
• Evaluate the overall GTM approach, identify gaps and opportunities, and implement changes to build a repeatable, scalable growth engine

Go To Market Manager

Full-stack Engineer

• Define the long-term architecture vision for CampusGuard web applications and design a scalable SaaS platform architecture
• Lead technology evaluations and architecture decisions
• Define development standards and engineering practices
• Create API, integration, reporting, and security architecture
• Establish long-term modernization roadmaps
• Design and develop production software across the application stack
• Write clean, maintainable, well-tested code
• Participate in architecture reviews, code reviews, and technical troubleshooting
• Define DevSecOps processes, including CI/CD pipelines
• Collaborate with the Product Owner and System Owner on solution design
• Lead implementation of complex technical initiatives
• Leverage AI tools to accelerate development while maintaining code quality, security, and accuracy
• Coordinate with development and QA resources, including offshore teams, on enhancements, testing, and release readiness
• Collaborate with security and compliance teams on NIST, TX-RAMP, and HECVAT assessments
• Incorporate secure-by-design principles, authentication/authorization, logging, monitoring, and audit trails

Principal Software Architect – Developer

Account Manager

• Build and maintain relationships with educational institution contacts
• Proactively reach out to institutions and maintain high availability
• Provide direction and guidance on NBS products and services
• Train institutions on products, processes, and procedures
• Provide customer service by telephone, chat, fax, email, and written correspondence
• Answer high-volume phone calls and chats from all regions of the country
• Set up and maintain institution profiles, terms, and marketing sites
• Encourage increased use of NBS products and technical services
• Troubleshoot problems and offer solutions
• Communicate with sales and internal contacts regarding existing institutions and new leads
• Report activities to the team leader
• Participate in special projects and committees and perform other assigned duties

FACTS Account Manager, K-12 Financial Management

• Design, build, and deploy agentic assistants and GenAI applications on the Gemini Enterprise Agent Platform
• Implement RAG pipelines and grounding using search and grounding capabilities
• Integrate Agent2Agent protocol and multi-agent orchestration patterns
• Evaluate and select foundation models based on client use case, cost, and performance
• Fine-tune or prompt-engineer models for accuracy, safety, and compliance requirements
• Monitor model performance and iterate based on feedback and retrospectives
• Build evaluation harnesses and regression test sets for agent accuracy, grounding, and hallucination rates
• Build live API and tool-calling integrations with client systems such as SIS, ERP, and casework systems
• Partner with Data Engineering and AgentOps on data access, infrastructure, deployment, monitoring, and environment management
• Maintain technical documentation of solution architecture, model configurations, and integration points
• Convert one-off client work into repeatable playbooks and connectors
• Execute the Forward Deployed Engineer’s delivery backlog, provide estimates, flag risks, and deliver solutions on schedule
• Participate in technical discovery sessions to validate feasibility
• Conduct code and configuration reviews
• Serve as the quality gate for release readiness
• Provide technical input on scope, risk, and timelines

CGP / Gemini Enterprise Engineer

Data Engineer

• Own the data foundation underpinning Nelnet’s GenAI solutions for higher education and SLED clients
• Design, build, and maintain BigQuery and Dataflow or Cloud Composer/Apache Airflow data pipelines
• Build and maintain ELT/ETL processes for batch ingestion of SIS, ERP, and casework-system data into Google Cloud analytics and RAG data stores
• Monitor pipeline reliability, performance, and cost, optimizing BigQuery usage and Dataflow jobs
• Classify and tag client data using Dataplex and Cloud DLP
• Define and enforce data access controls and governance policies
• Assess and document data readiness for AI use cases
• Design data models and schemas for current use cases and reusable patterns
• Partner with client technical teams on source-system constraints, data access, and extraction approaches
• Maintain documentation of data flows, schemas, and classification decisions
• Execute the delivery backlog, provide technical estimates, and flag data-related risks
• Ensure pipelines provide agentic solutions with required structure and freshness
• Conduct data quality reviews and testing
• Collaborate with GCP/Gemini Enterprise Engineering, AgentOps, the Forward Deployed Engineer, and Engagement Manager

IT Software Engineer – Data

• Lead technical discovery with client stakeholders and translate institutional pain points into scoped use cases on the Gemini Enterprise Agent Platform
• Run requirements-gathering sessions to define technical scope, success criteria, and delivery timelines
• Assess technical feasibility during the pre-sales cycle
• Build and maintain the delivery backlog for GCP/Gemini Enterprise Engineer, Data Engineer, and AgentOps Engineer work
• Prioritize backlog items against client timelines, contract commitments, and technical dependencies
• Connect client-facing technical commitments with internal delivery capacity
• Validate delivered solutions against acceptance criteria as the client-facing quality gate
• Identify higher education and SLED technical and data compliance requirements, including FERPA, state privacy statutes, and accessibility requirements
• Surface data governance, security, and technical risks to the Engagement Manager
• Ensure solution designs account for institutional compliance obligations
• Advise clients on realistic AI adoption paths given data readiness, system integration limits, and technical staff capacity
• Build trust with client technical stakeholders as a peer advisor
• Collaborate with GCP/Gemini Enterprise, Data, and AgentOps engineering teams
• Partner with the Engagement Manager on technical status, risks, and backlog visibility
• Partner with the SLED Account Executive and GTM lead to inform repeatable offerings

Forward Deployed Engineer

Business Analyst

• Serve as a cross-functional liaison across DevOps, DAT, and security/compliance teams
• Formulate and define system scope and objectives through research and fact-finding
• Develop or modify moderately complex information systems
• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics
• Analyze current processes and identify improvement opportunities
• Translate business needs into actionable solutions and specifications
• Support user stories, use cases, and system updates
• Partner with teams to refine backlog, prioritize work, and support story creation
• Facilitate communication, consensus-building, and alignment among stakeholders, clients, and technical staff
• Develop deep understanding of system functionality and business rules
• Resolve support issues and drive process and product improvements
• Leverage tools and technology to improve analysis and delivery efficiency

IT Business Analyst

General

• Collect severely delinquent student loans to protect Nelnet assets
• Initiate manual outbound collection attempts
• Initiate a small percentage of incoming calls
• Perform some auto-dialer work
• Contact borrowers by telephone, mail, and email to establish payment arrangements
• Determine appropriate plans of action to resolve past-due accounts and negotiate payment plans
• Perform skip-tracing activities to locate borrowers
• Provide account information and history to educate borrowers about the issue
• Update demographic and other borrower information in the servicing system
• Perform additional collection activities related to collection documents and reports
• Commit to the Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement

Recovery Specialist II

• Provide overarching architectural leadership across a portfolio of related applications
• Partner with application architects, site reliability engineers, and delivery teams to maintain technical alignment
• Establish and sustain architecture practice, design standards, reference patterns, and shared design language
• Capture architecture decisions as Architecture Decision Records maintained in source control
• Review delivery-team designs and facilitate architectural decisions
• Guide teams toward pragmatic solutions rather than owning delivery
• Own and continuously improve the developer experience
• Identify and remove technology and process impediments
• Align organizational groups toward shared technical outcomes
• Partner with infrastructure and platform teams and align delivery and platform roadmaps
• Lead adoption of AI-assisted engineering practices and coach teams on responsible use
• Drive application and platform cost optimization
• Identify, quantify, and sequence technical debt remediation and post-implementation cleanup
• Provide architectural leadership during incident management and post-incident reviews
• Ensure systemic causes are addressed at the design level
• Understand supported product domains and business drivers
• Ensure solution architecture and design principles align with NDS IT Delivery technology direction
• Promote technology reuse across services, components, and technologies
• Protect data, systems, and networks and maintain secure, reliable, redundant, accessible systems
• Identify and pursue enterprise solution-architecture improvements
• Engage with Agile teams to deliver high-quality working software
• Maintain technical currency and expand expertise
• Work with Solution Architects to drive Nelnet technology solution architecture

IT Software Architect – .NET, Web

DevOps Engineer

• Own the infrastructure, deployment automation, and security posture of Velocity, Nelnet’s cloud-native loan servicing platform
• Monitor and support all installed systems and infrastructure
• Evaluate system performance, identify bottlenecks, develop solutions, and implement changes through change management
• Design, implement, and monitor secure, fault-tolerant enterprise infrastructure
• Define and evolve Build & Release best practices supporting traceability and auditability
• Ensure continuous availability of DevOps tools supporting source control, continuous integration, and change management
• Collaborate with cross-functional teams on scalable features for developer productivity, environment monitoring, self-healing, and autonomous delivery
• Build infrastructure automation tools and frameworks
• Integrate applications into cloud environments
• Automate deployment pipelines securely, reliably, and at scale
• Use application monitoring tools to troubleshoot and diagnose environment issues
• Automate repetitive work
• Work with Cloud Infrastructure and Security teams to follow organizational best practices, policies, and procedures
• Automate security controls
• Define problems, propose approaches, align with architecture and delivery teams, and implement solutions
• Set technical standards and raise the technical capabilities of other engineers
• Educate stakeholder teams on DevSecOps practices and tooling

Senior DevSecOps Engineer – Velocity Platform

• Develop enterprise-wide cross-functional software solutions
• Work closely with IT Software Architects and IT Business Analysts technical teams
• Participate in solution design to satisfy a wide range of business needs
• Analyze and translate business requirements into technical requirements for development
• Create design documents and technical specifications
• Adhere to technology and security best practices and standards
• Provide post-implementation support, including monitoring application performance and debugging existing code
• Keep abreast of technology advancements and changes
• Develop understanding of how new technologies can be leveraged to provide business solutions

IT Software Engineer – .Net/Web

Customer Support

• Respond to incoming borrower interactions through inbound and outbound calls
• Provide follow-up on inquiries as needed
• Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Ensure integrity of data and information
• Update information on accounts in Loan Servicing and/or consolidation systems
• Resolve customer needs and display ownership on escalated calls
• Contact customers on accounts, including outbound customer contact when appropriate
• Negotiate transactions in accordance with established laws, regulations, and policies
• Serve as a resource person, including assisting new associates with training needs

Customer Service Representative

Customer Success Manager

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support
• Develop and maintain documented client success plans with defined outcomes, milestones, and adoption goals
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization
• Identify risks, changes, or barriers to success and implement mitigation strategies
• Facilitate executive-level business reviews communicating progress, insights, and delivered value
• Serve as the primary strategic point of contact for clients and build trusted, long-term relationships
• Coordinate cross-functional delivery with internal teams for timely, high-quality client engagement execution
• Drive platform adoption through proactive outreach, training coordination, and usage reviews
• Identify expansion opportunities and partner with Sales using contextual client insights