CRM Solutions Architect

Nelnet

. Lead complex CRM solution design initiatives across sales, marketing, service, and customer experience teams .

Posted 9/30/2026full-timeRemote • United StatesSeniorLead💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in CRM architecture design and implementation, with a strong focus on data modeling, integration, and governance. Proven ability to lead cross-functional teams in delivering complex CRM solutions that align with business needs and technology standards.

Highest-signal resume keywords

CRM Architecture DesignData ModelingTechnical DirectionCRM Platform ExpertiseSoftware Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM Systems ImplementationData ArchitectureRelational Database KnowledgeIntegration Best PracticesAutomation ToolsAI-Driven SolutionsTechnical OversightComplex Solution DeliveryCloud InfrastructureNetwork and Server Knowledge

Soft Skills

Excellent Communication SkillsBusiness AcumenMentoring

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information Systems

Industry Keywords

CRM SolutionsSalesMarketingCustomer ExperienceData GovernanceEnterprise Technology

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Lead complex CRM solution design initiatives across sales, marketing, service, and customer experience teams
Design end-to-end CRM architecture, including data models and integrations with ERP, servicing platforms, data warehouses, and third-party applications
Consult with internal business stakeholders and external implementation partners to translate business needs into CRM solutions
Establish and champion the CRM technology roadmap, including automation and AI-driven tools
Provide technical direction, training, and mentoring to CRM developers, administrators, and architects
Potentially lead other architects in developing CRM architecture best practices, governance, and standards for data management and security
Provide technical oversight to align CRM solutions with enterprise technology direction and data governance standards
Monitor CRM platform advancements and propose strategies for adopting new capabilities

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Information Systems, or commensurate experience
10 years of experience in software development or CRM systems implementation
5 to 7 years of experience as a technical architect
Strong, proven expertise in delivering complex solutions
Demonstrated ability to lead design initiatives for large-scale CRM solutions
Deep expertise in CRM platforms
Excellent verbal and written communication skills
Business acumen in translating sales, marketing, and service needs into feasible CRM solutions
Ability to quickly learn new CRM features and business functions
Strong data modeling and relational database knowledge
Understanding of CRM data architecture
Understanding of best practices and methods to integrate CRM platforms with internal applications and external partners
Working knowledge of network, server, and/or cloud infrastructure required to host CRM platforms
Must already be authorized to work in the United States without current or future visa sponsorship

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA
FSA
Generous earned time off
401K/student loan repayment
Life insurance and AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program