Customer Service Representative

Nelnet

. Respond to incoming borrower interactions through inbound and outbound calls .

Posted 9/17/2026full-timeLincoln • Nebraska • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and attention to detail. Proficient in managing multiple priorities while ensuring data integrity and compliance with industry regulations.

Highest-signal resume keywords

Customer Service ExperienceLoan Servicing KnowledgeStrong Communication SkillsAttention to DetailProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Servicing SystemsBusiness MathData IntegrityContinuous Process ImprovementNegotiation Skills

Soft Skills

TeamworkListening ComprehensionReading ComprehensionManaging Multiple Priorities

Tools & Technologies

MS Office

Industry Keywords

Student Loan IndustryPerformance Based OrganizationEasy To Do Business With

About the role

Key responsibilities & impact

Respond to incoming borrower interactions through inbound and outbound calls
Provide follow-up on inquiries as needed
Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
Contribute to Continuous Process Improvement
Ensure integrity of data and information
Update information on accounts in Loan Servicing and/or consolidation systems
Resolve customer needs and display ownership on escalated calls
Contact customers on accounts, including outbound customer contact when appropriate
Negotiate transactions in accordance with established laws, regulations, and policies
Serve as a resource person, including assisting new associates with training needs

Requirements

What you’ll need

External candidates must reside within 60 miles of Lincoln, NE or Brownsville, TX
High school degree or equivalent required
1 to 3 year customer service experience and/or general office experience preferred
Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred
Strong oral and written communication skills
Listening comprehension and reading comprehension
Teamwork
Accuracy/Attention to Detail
Work with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Ability to work the stated training and permanent schedules
Start date: 11/02/2026

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA and FSA
Generous earned time off
401K
Student loan repayment
Life insurance and AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Training provided for new associates