Customer Success Manager

Nelnet

. Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support .

Posted 9/15/2026full-timeLincoln • Colorado • United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success lifecycle management, including onboarding, success planning, and ongoing engagement, while driving platform adoption and managing client relationships. Proficient in data-driven decision making and cross-functional collaboration to achieve measurable outcomes.

Highest-signal resume keywords

Client Success ManagementPayment Card Industry Professional (PCIP) CertificationCross-Functional CollaborationData-Driven Decision MakingClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Success PlanningEngagement Data MonitoringRisk Mitigation StrategiesPlatform Utilization AssessmentTraining Coordination

Soft Skills

Strategic ThinkingInfluence and CommunicationAdaptability

Certifications & Qualifications

Payment Card Industry Professional (PCIP)

Industry Keywords

SaaSConsultingProfessional ServicesCompliance-Driven EnvironmentsHigher Education

About the role

Key responsibilities & impact

Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support
Develop and maintain documented client success plans with defined outcomes, milestones, and adoption goals
Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization
Identify risks, changes, or barriers to success and implement mitigation strategies
Facilitate executive-level business reviews communicating progress, insights, and delivered value
Serve as the primary strategic point of contact and build trusted, long-term client relationships
Coordinate cross-functional delivery with internal teams for timely, high-quality client engagements
Drive platform adoption through proactive outreach, training coordination, and usage reviews
Identify expansion opportunities and partner with Sales using contextual client insights

Requirements

What you’ll need

Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience
Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment
3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment
Demonstrated experience managing client relationships and driving measurable outcomes
Experience coordinating work across cross-functional teams
Must already be authorized to work in the United States without current or future visa sponsorship
Preferred: Coursework or certification related to customer success, project management, or information security
Preferred: Experience supporting compliance-driven, security, or regulated environments
Preferred: Experience working with higher education or similarly complex client organizations
Client Relationship Management
Strategic Thinking
Cross-Functional Collaboration
Data-Driven Decision Making
Influence and Communication
Adaptable

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance and AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Hybrid work option and flexible work-life integration
Reasonable workplace accommodations