Enterprise Network Analyst

Nelnet

. Monitor and manage operational and intake queues during business hours for the Enterprise Network team .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates the ability to manage operational queues and provide technical support while effectively communicating with both technical and non-technical clients. Proficient in documenting processes and translating technical information into business-relevant language.

Highest-signal resume keywords

Technical Helpdesk ExperienceNetwork Monitoring ToolsCommunication SkillsNetwork Principles UnderstandingFirewall Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network DevicesRoutersSwitchesAccess PointsTechnical SupportIncident DocumentationProblem ResolutionKnowledge Base ManagementAutomation TechniquesClient Inquiry Analysis

Soft Skills

Interpersonal SkillsClient Satisfaction FocusLiaison AbilitiesTeam CollaborationTechnical Translation

Certifications & Qualifications

Associate’s Degree in Information Science

Industry Keywords

Operational SupportIntake QueuesTechnical Staff LiaisonClient AlertsBusiness Hours Support

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Monitor and manage operational and intake queues during business hours for the Enterprise Network team
Provide on-call operational support during normal business hours for the Enterprise Network team
Manage and monitor network monitoring tools
Automate or “shift left” repeatable or routine functions where possible
Create or maintain knowledge base articles and supporting documentation for training and job responsibilities
Interpret, evaluate, resolve, and test client inquiries or issues regarding application hardware and software
Analyze requests, inquiries, and issues to determine the appropriate technical area or vendor for resolution
Serve as a liaison between technical staff, management, users, and vendors
Alert clients and team members promptly when a major problem is suspected
Document and track client inquiries/incidents, coordinate responses, and follow up for client satisfaction
Translate technical details into business-relevant language

Requirements

What you’ll need

Associate’s degree in Information Science or related field and/or equivalent combination of education and experience
Experience in technical helpdesk scenario or similar end user technical support role
Strong communication and interpersonal skills with technical and non-technical clients
Entry level understanding of network and security principles
Entry level working knowledge of firewalls, including reading rule policies and troubleshooting connectivity issues
Entry level working knowledge of network devices, routers, switches, Access Points, etc.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance and AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program