FACTS Account Manager, K-12 Financial Management

Nelnet

. Build and maintain relationships with educational institution contacts .

Posted 9/22/2026full-timeRemote • Nebraska • United StatesMid-LevelSenior💰 $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong interpersonal and communication skills while building and maintaining relationships with educational institutions. Proficient in customer service, problem-solving, and training on products and services, with a solid understanding of NBS products and the unique needs of educational institutions.

Highest-signal resume keywords

Customer Service ExperienceInterpersonal SkillsProblem Solving SkillsExperience in EducationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTrainingProblem SolvingAnalytical SkillsDetail OrientedMulti-taskingTime ManagementOrganizational SkillsKnowledge of NBS ProductsCRM System Proficiency

Soft Skills

Strong Communication SkillsTeam PlayerAbility to Establish Rapport

Tools & Technologies

Microsoft OfficeEmailInternetCRM System

Industry Keywords

Educational InstitutionsBankingCustomer ServiceStudent ServicesTeaching

About the role

Key responsibilities & impact

Build and maintain relationships with educational institution contacts
Proactively reach out to institutions and maintain high availability
Provide direction and guidance on NBS products and services
Train institutions on products, processes, and procedures
Provide customer service by telephone, chat, fax, email, and written correspondence
Answer high-volume phone calls and chats from all regions of the country
Set up and maintain institution profiles, terms, and marketing sites
Encourage increased use of NBS products and technical services
Troubleshoot problems and offer solutions
Communicate with sales and internal contacts regarding existing institutions and new leads
Report activities to the team leader
Participate in special projects and committees and perform other assigned duties

Requirements

What you’ll need

College graduate in related field or equivalent experience
Experience in banking or customer service is preferred
Previous experience in education (e.g., teaching, school district, or student services) is highly desirable
Strong interpersonal and communication skills
Ability to work as a team player and establish good rapport with co-workers
Detail oriented with excellent prioritization, organization and time management skills
Ability to multi-task and complete projects under high pressure deadlines and stressful situations
Strong analytical and problem solving skills
General knowledge of NBS products and other areas and products within the company
General computer skills including Microsoft Office applications, e-mail, internet, and CRM system
Understanding the unique needs of educational institutions is beneficial
Must already be authorized to work in the United States without current or future visa sponsorship

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance and AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program
8 week training period