Part-Time Assistant Account Manager

Nelnet

. Respond to incoming payer/applicant phone calls and emails .

Posted 10/27/2026part-timeRemote • Nebraska • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving payer and applicant inquiries while maintaining high accuracy and attention to detail. Capable of managing multiple priorities and thriving in a team environment to meet department standards.

Highest-signal resume keywords

Customer SatisfactionActive ListeningProblem-SolvingOral CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team CollaborationTime ManagementStress ManagementCritical Thinking

Industry Keywords

Payer AccountsAccount ResearchPerformance Based OrganizationDemographic UpdatesQuality Standards

About the role

Key responsibilities & impact

Respond to incoming payer/applicant phone calls and emails
Resolve issues related to payment accounts and provide follow-up on inquiries
Make outbound phone calls and send emails for account research and problem resolution
Assist payers/applicants in setting up accounts
Educate payers/applicants about their accounts
Update demographic and additional account information
Independently troubleshoot and resolve payer/applicant issues, including escalated calls
Meet or exceed department quality and quantity standards
Uphold Performance Based Organization principles and maintain reliable attendance

Requirements

What you’ll need

High school graduate
Two years of related work experience
Ability to consistently meet or exceed department standards
Ability to thrive in a team environment
Ability to maintain excellent attendance and timeliness
Strong focus on customer satisfaction
Active listening skills
Ability to manage multiple priorities
Strong oral communication skills
Ability to handle stressful situations and meet multiple deadlines
Strong critical thinking and problem-solving skills
Excellent accuracy with attention to detail
Must already be authorized to work in the United States without current or future visa sponsorship

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance and AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program