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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product discovery and user research, effectively translating insights into actionable product strategies. Proficient in UX/UI design and collaboration across diverse teams to drive innovation and meet customer needs.
Highest-signal resume keywords
Product DiscoveryUser ResearchUX/UI DesignStrategic ThinkingCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer DiscoveryResearch PlanningQualitative ResearchQuantitative ResearchPrototypingCritical ThinkingFeedback AnalysisEvidence EvaluationProduct Requirements DefinitionOpportunity Evaluation
Soft Skills
CommunicationCritical ThinkingStrategic Thinking
Tools & Technologies
FigmaAdobe XD
Industry Keywords
Human-Computer InteractionProduct ManagementCustomer ResearchInnovationHigher Education Services
About the role
Key responsibilities & impact- Lead product and customer discovery activities to understand customer needs, behaviors, workflows, pain points, and unmet opportunities
- Define research questions, hypotheses, target audiences, and evidence criteria for evaluating product and business opportunities
- Recruit and engage customers, users, buyers, subject-matter experts, and other participants
- Conduct interviews, workflow observations, concept testing, and qualitative or quantitative research
- Synthesize customer and market evidence into themes, Jobs to Be Done, opportunity areas, product requirements, and recommendations
- Develop and test prototypes, concepts, workflows, and other solution representations
- Evaluate discovery findings and recommend whether opportunities should advance, change direction, or be discontinued
- Partner with product, design, technology, commercial, and business stakeholders to translate insights into product strategy and development priorities
- Establish scalable discovery practices, research repositories, templates, tools, and documentation
- Communicate findings and recommendations clearly to stakeholders using evidence and business context
- Nelnet Business Services provides payment technology and education services to higher education institutions, K-12 schools, students, families, and supporters
Requirements
What you’ll need- Bachelor’s degree in Business, Design, Human-Computer Interaction, Psychology, Sociology, Marketing, Research, Product Management, or a related field, or equivalent combination of education and relevant experience
- 5+ years of experience in product discovery, user research, product management, product design, customer research, innovation, or a related discipline
- Experience independently planning and conducting customer or user discovery and translating findings into actionable recommendations
- Experience evaluating ambiguous opportunities and using evidence to influence product or business decisions
- Experience collaborating across product, design, technology, commercial, or business functions
- Research and information-gathering skills
- Feedback gathering and analysis
- Critical thinking
- UX/UI design, including Figma, Adobe XD, or similar tools
- Strategic thinking
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- Robust wellness program