Product Manager – NBS – SGO Donor

Nelnet

. Own and execute the end-to-end product strategy and roadmap for engagement with SGOs, foundations, individuals and institutional donors, payment partners, and other stakeholders .

Posted 10/23/2026full-timeNebraska • United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on donor and giving products, utilizing data-driven decision-making and strategic thinking to drive measurable outcomes. Proficient in managing product roadmaps, stakeholder engagement, and compliance with regulatory requirements.

Highest-signal resume keywords

Product Management ExperienceData-Driven Decision-MakingAgile MethodologyStakeholder EngagementDonor and Giving Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyMarket ResearchHuman-Centered DesignRisk ManagementKPI DevelopmentFraud PreventionTreasury Management PrinciplesProduct Lifecycle ManagementPayment ProcessingContribution Processing

Soft Skills

Strategic ThinkingCross-Functional CollaborationEffective CommunicationAnalytical SkillsPresentation Skills

Industry Keywords

Philanthropic ProductsSocial ImpactK-12 TrendsDonor RetentionPayment Success RatesScholarship Tax-Credit ProgramsProvider NetworksCustomer-Centric DiscoveryOrganizational ChangeStakeholder Alignment

About the role

Key responsibilities & impact

Own and execute the end-to-end product strategy and roadmap for engagement with SGOs, foundations, individuals and institutional donors, payment partners, and other stakeholders
Lead discovery efforts through client engagement and research to validate problems and define solutions
Translate insights into prioritized product requirements balancing scalability, donation conversions, contribution volume, donor retention, payment success rates, cost per transaction, and scholarship funds
Define, track, and optimize key product metrics to drive business outcomes and continuous improvement
Partner with engineering on complex modernization and platform initiatives through iterative releases
Drive strategic initiatives such as AI-enabled capabilities within the product ecosystem
Ensure compliance with payment, security, and regulatory requirements, including donor onboarding, SGO implementation, training, and launch communications
Lead go-to-market readiness and drive stakeholder value and adoption
Influence cross-product roadmap alignment for cohesive client and end-user experiences
Represent the customer voice in executive discussions using data-driven recommendations
Evaluate market conditions, K-12 trends, donor behaviors, fundraising needs, scholarship tax-credit programs, customer needs, competitive intelligence, and emerging opportunities
Collaborate across SGO, FACTS, Nelnet Business Services, and other Nelnet functions to translate strategy into product initiatives and measurable outcomes
Lead Donor and Giving product roadmap development and prioritization
Facilitate continuous product management practices across the product life cycle
Own the product life cycle for the Donor roadmap and maintain appropriate P&L performance
Establish stakeholder feedback loops and evaluate product performance and outcomes
Develop and execute go-to-market strategies and pilot initiatives
Gather, define, and document requirements for donor registration, identity and eligibility verification, contribution processing, settlement, reconciliation, refunds, acknowledgements, tax-credit documentation, and fund-management integrations
Evaluate pilot results and product performance data, translating findings into recommendations and presentations
Oversee the product backlog and prioritize future features
Develop KPIs covering contribution volume, donors, acquisition and retention, contribution value and conversion, payment success, processing costs, reconciliation accuracy, and fundraising performance
Partner with Marketing on communications, lead development, stakeholder engagement, product adoption, and organizational learning
Build product culture and operational capabilities through repeatable processes, governance, documentation, and change management
Report to the Managing Director, Product SGO and collaborate with business development, engineering, product marketing, operations, and other cross-functional teams

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, IT, or a related field
Minimum 6–8 years of product management experience
Experience with donor and giving products associated with scholarships, philanthropic, or social impact
Experience building and managing provider or merchant networks
Experience with fraud prevention specific to donations and giving
Proven track record of defining, developing, launching, and managing successful products in an Agile environment
Effective market research, data-driven product decisions, and human-centered design principles
Experience leading organizational change and supporting stakeholder alignment and adoption
Excellent strategic thinking and product strategy skills
Ability to successfully manage product roadmaps
Strong data-driven decision-making
Ability to influence others cross-functionally
Skill in customer-centric discovery and developing insights
Proven ability to define product strategy and deliver measurable outcomes
Familiarity with treasury management principles, including funding, settlement, and liquidity
Familiarity with card issuing programs, including issuing bank and program manager relationships
Strong risk management background
Ability to translate organizational strategic goals into actionable product strategies, roadmaps, priorities, and innovation initiatives
Ability to build effective cross-functional partnerships and collaborate across an organization
Strong written, verbal, analytical, and presentation skills
Commitment to improving student outcomes and expanding K12 opportunities for underserved and underrepresented students
Ability to travel for business meetings, partner engagements, and customer-facing activities
Must already be authorized to work in the United States without current or future visa sponsorship

Benefits

Comp & perks

Medical, dental, and vision insurance
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance and AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Hybrid work option with remote work part of the week for associates living within 30 miles of an office
In-office collaboration three days per week