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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and analytical skills to effectively collect delinquent student loans. Proficient in communication and detail-oriented tasks to negotiate payment plans and educate borrowers.
Highest-signal resume keywords
Customer Service OrientationAnalytical SkillsStrong Oral Communication SkillsAttention To Detail10-Key Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Skip-TracingPayment Plan NegotiationAuto-Dialer WorkDemographic UpdatingIntermediate Math
Soft Skills
Listening ComprehensionReading Comprehension
Tools & Technologies
PC Skills
Industry Keywords
Delinquent Student LoansPerformance Based OrganizationContinuous Process ImprovementEasy To Do Business With
About the role
Key responsibilities & impact- Collect severely delinquent student loans to protect Nelnet assets
- Initiate manual outbound collection attempts
- Initiate a small percentage of incoming calls
- Perform some auto-dialer work
- Contact borrowers by telephone, mail, and email to establish payment arrangements
- Determine appropriate plans of action to resolve past-due accounts and negotiate payment plans
- Perform skip-tracing activities to locate borrowers
- Provide account information and history to educate borrowers about the issue
- Update demographic and other borrower information in the servicing system
- Perform additional collection activities related to collection documents and reports
- Commit to the Performance Based Organization (PBO) and Easy To Do Business With (ETDBW) philosophy
- Contribute to Continuous Process Improvement
Requirements
What you’ll need- High school degree or equivalent required
- 2 year customer service, collection and general work experience preferred
- Customer-focused
- Analytical skills
- Strong oral communication skills
- Listening comprehension and reading comprehension
- Intermediate math
- Attention to detail
- Customer service orientation
- PC skills
- 10-key proficiency
- Must live within a 60-mile radius of Lincoln, NE or Brownsville, TX
- Monday-Friday availability from 11:30 a.m. CST to 8:00 p.m. CST
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance and AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- Robust wellness program
- Potential to earn commission up to $1250.00 per month