Account Manager

Nemetschek Group

. Manage a portfolio of accounts as the primary contact for renewal, expansion, and satisfaction initiatives .

Posted 11/5/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $77,300 - $96,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success, focusing on driving renewals, expansion, and retention through strategic initiatives and data-driven insights. Proficient in leveraging CRM platforms and collaborating cross-functionally to enhance customer satisfaction and achieve revenue goals.

Highest-signal resume keywords

Account ManagementCustomer SuccessRenewal StrategiesData AnalysisSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal StrategiesRetention StrategiesData AnalysisPerformance Metrics Tracking

Soft Skills

CommunicationRelationship ManagementProblem-SolvingCollaborationAnalytical Mindset

Tools & Technologies

CRM PlatformsSalesforceCustomer Engagement Tools

Industry Keywords

SaaSSubscription-Based EnvironmentCustomer Health MonitoringChurn MitigationQuarterly Business Reviews

About the role

Key responsibilities & impact

Manage a portfolio of accounts as the primary contact for renewal, expansion, and satisfaction initiatives
Identify, develop, and execute horizontal and vertical expansion strategies through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions
Align solutions with customer business objectives and demonstrate value realization
Use data insights to track adoption, drive performance metrics, and refine account strategies
Own contract negotiations, renewals, and price adjustments
Develop proactive save plans to mitigate churn and manage at-risk accounts
Monitor customer health and engagement to anticipate and resolve retention risks
Serve as a trusted advisor, customer advocate, and escalation point for customer issues
Coordinate issue resolution with Customer Success, Professional Services, Billing, and Product teams
Collaborate across departments to identify upsell, cross-sell, and renewal opportunities
Provide forecasts and insights on customer retention, account health, and revenue projections
Track and report KPIs for expansion, renewal, retention, and satisfaction
Achieve renewal, retention, and expansion revenue goals; grow referrals and account penetration; maintain a healthy customer base

Requirements

What you’ll need

3–5 years of experience in account management, customer success, or retention-focused roles, ideally in a SaaS or subscription-based environment
Proven ability to drive renewals, expansion, and retention through consultative account management practices
Strong communication, relationship management, and problem-solving abilities
Analytical mindset with experience leveraging data for decision-making and strategy optimization
Proficiency with CRM platforms, especially Salesforce, and customer engagement tools
Ability to work cross-functionally and effectively manage multiple, concurrent priorities

Benefits

Comp & perks

Competitive compensation and benefits package
Retirement savings program with employer contributions
Paid time off and company-recognized holidays
Medical, dental, and vision coverage
Resources for learning and development, including access to training and learning platforms
Opportunities for career growth and internal mobility
Employee assistance and well-being resources
Employee discounts and other optional perks
Reasonable accommodations for qualified individuals in accordance with applicable laws