Global Customer Support Engineer, German speaking

Nemetschek Group

. Provide technical support to customers and prospects using FRILO, DC Software, SCIA or ALLPLAN .

Posted 11/11/2026full-timeRemote • Munich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in structural foundation design and geotechnical calculations, with proficiency in CAD software applications and Building Information Modelling (BIM). Strong communication skills and a customer-focused approach are essential for providing technical support and mentoring within the team.

Highest-signal resume keywords

Structural Foundation DesignBuilding Information Modelling (BIM)2D/3D CAD DraftingTechnical SupportFluency in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Structural Foundation DesignGeotechnical Calculations2D CAD Drafting3D CAD DraftingBuilding Information Modelling (BIM)DynamicsSalesforceFRILODC SoftwareSCIA

Soft Skills

Strong Communication SkillsProblem-Solving SkillsCollaborative MindsetCustomer-Focused ApproachMentoring

Tools & Technologies

FRILODC SoftwareSCIASalesforceDynamics

Industry Keywords

Civil EngineeringIT SupportCAD Software ApplicationsGroundworks

About the role

Key responsibilities & impact

Provide technical support to customers and prospects using FRILO, DC Software, SCIA or ALLPLAN
Resolve and document complex customer and sales partner enquiries independently in Dynamics and Salesforce
Analyze data in depth when needed
Collaborate closely with Product Management and Development to address customer issues
Mentor junior and fellow Support Engineers
Create and maintain regional knowledge base articles, how-to guides and videos
Test new features to understand their functionality for customers
Share feedback with the product development team
Help customers understand the software and bring their feedback into product development

Requirements

What you’ll need

Sound experience in structural foundation design, groundworks, and geotechnical calculations
Bachelor’s or master’s degree, preferably in Civil Engineering; candidates without a degree will also be considered if they demonstrate exceptional industry and software knowledge and experience
Initial experience in IT support or CAD software applications
Knowledge of Building Information Modelling (BIM), including its future demands and standards
Hands-on experience in 2D or 3D CAD drafting using applications such as FRILO, DC Software, SCIA or Sofistik
Strong communication and problem-solving skills, with the ability to explain complex topics clearly
Approachable, collaborative mindset and a customer-focused, solution-oriented approach
Fluency in German and English, both written and spoken

Benefits

Comp & perks

Remote work from anywhere in Germany
Hybrid work option for employees near offices in Munich, Stuttgart, or Dresden
Equal employment opportunities
Preferential consideration for applicants with severe disabilities or equivalent status in the event of equal qualification