Key Account Manager – AECO Software

Nemetschek Group

. Own a portfolio of strategic UK customers as their primary post-sale contact, building relationships with senior stakeholders .

Posted 11/2/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management and customer success within the AECO sector, focusing on relationship building, renewals, and expansion opportunities. Proficient in navigating complex stakeholder environments and leveraging insights to drive customer outcomes and product development.

Highest-signal resume keywords

Key Account ManagementCustomer SuccessBIM-Linked WorkflowsCommercial JudgementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRenewals ManagementNegotiationExpansion StrategiesProject Management

Soft Skills

CommunicationPresentationRelationship ManagementSelf-DrivenProactive Approach

Industry Keywords

AECOConstruction TechnologyDesign SoftwareDigital ConstructionBuilding Data

About the role

Key responsibilities & impact

Own a portfolio of strategic UK customers as their primary post-sale contact, building relationships with senior stakeholders
Develop account plans covering customer success, adoption, renewals and growth, using account-health signals to address risks early
Drive customer outcomes through best practice in room and equipment data, BIM-linked workflows and information handover
Identify and close expansion opportunities across projects, business units and enterprise rollouts, pursuing new customers where possible
Lead executive business reviews and commercial discussions to demonstrate value, secure renewals and grow net revenue retention
Coordinate implementation, consulting, support, product and sales colleagues to deliver a consistent customer experience
Represent customer needs internally, feeding insights into the product roadmap and go-to-market activities

Requirements

What you’ll need

At least five years in key account management, customer success or similar SaaS or enterprise software roles; preferably 7–10+ years managing senior or strategic accounts
Proven success retaining and growing complex, multi-stakeholder accounts, ideally in AECO, construction technology, design/BIM software or adjacent sectors
Strong commercial judgement and confidence in renewals, negotiation, expansion and relationship management
Relevant architecture, engineering or construction industry background, with an understanding of digital construction, BIM, building data or owner-operator needs, or the ability to learn quickly
Alternatively, senior construction, engineering or architecture professionals with a strong project management and/or consultancy background who would like to switch into account management
Fluent English and excellent communication, presentation and stakeholder-management skills
Self-driven, structured approach, confidence working autonomously and proactive approach to winning business
Willingness and ability to travel regularly across the UK and abroad in Europe
Experience working with public-sector organisations, large private owners, contractors or consultants in the UK built environment (nice to have)
Educational background in architecture, construction or engineering (nice to have); extensive experience is considered in place of a degree
Additional European languages (nice to have)

Benefits

Comp & perks

Flexible working arrangements
Performance-based incentives
Competitive compensation package
Collaborative, international team culture backed by the Nemetschek Group