Key Account Manager – Construction, BIM

Nemetschek Group

. Own a portfolio of strategic UK customers as their primary post-sale contact .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within the construction SaaS sector, with a strong focus on stakeholder engagement, project information management, and driving customer outcomes through effective communication and strategic planning.

Highest-signal resume keywords

Customer Success ManagementAccount Management ExperienceBIM-Linked WorkflowsStakeholder EngagementCommercial Awareness

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ConstructionArchitectureCivil EngineeringBIMInformation ManagementProject Information ManagementAccount GrowthNegotiationSoftware AdoptionTraining

Soft Skills

Excellent CommunicationPresentation SkillsStakeholder ManagementSelf-DrivenProactive Approach

Tools & Technologies

DRofus

Industry Keywords

Built EnvironmentCustomer RenewalsExpansion OpportunitiesPublic-Sector OrganisationsPrivate OwnersContractorsConsultants

About the role

Key responsibilities & impact

Own a portfolio of strategic UK customers as their primary post-sale contact
Build relationships with senior stakeholders
Develop account plans covering customer success, adoption, renewals and growth
Use account-health signals to address risks early
Drive customer outcomes through best practice in room and equipment data, BIM-linked workflows and information handover
Identify and close expansion opportunities across projects, business units and enterprise rollouts
Pursue new customers where possible
Lead executive business reviews and commercial discussions
Demonstrate value, secure renewals and grow net revenue retention
Coordinate implementation, consulting, support, product and sales colleagues
Represent customer needs internally and feed insights into product roadmap and go-to-market activities

Requirements

What you’ll need

Completed degree in construction, architecture, civil engineering or similar
Substantial experience in the built environment, gained through architecture, engineering, construction, BIM, information management or relevant consultancy
Ideally, previous customer success or account management experience within Construction SaaS
Practical understanding of how multidisciplinary teams manage project information and deliver building projects
Experience managing client relationships, leading stakeholder discussions, running workshops or advising project teams
Ability to translate technical or project challenges into clear recommendations and business value
Commercial awareness and motivation to take responsibility for customer renewals, negotiation and account growth
Fluent English and excellent communication, presentation and stakeholder-management skills
Self-driven, structured approach, confidence working autonomously and proactive approach to winning business
Willingness and ability to travel regularly across the UK and abroad in Europe
Nice to have: experience working with public-sector organisations, large private owners, contractors or consultants in the UK built environment
Nice to have: experience with room and equipment data, building requirements, BIM-linked workflows or information handover
Nice to have: experience using or implementing dRofus
Nice to have: software adoption, training, consultancy or account development
Nice to have: additional European languages

Benefits

Comp & perks

Flexible working arrangements
Competitive compensation package with performance-based incentives
Collaborative, international team culture backed by the Nemetschek Group