Technical Writer

Nemetschek Group

. Establish and grow SiteDocs’ customer-facing documentation program and public self-service Help Center .

Posted 11/2/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $77,300 - $96,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing and documentation management, with a strong focus on creating user-friendly content for complex software products. Proficient in collaborating with cross-functional teams to enhance customer self-service through effective documentation strategies.

Highest-signal resume keywords

Technical Writing ExperienceHelp Authoring Tools ProficiencySaaS Documentation ManagementAdvanced Research SkillsCollaboration and Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingContent OrganizationDocumentation StandardsContent Management SystemsVersion Control WorkflowsHTML ProficiencyTask-Oriented User ContentDocumentation Backlog ManagementComplex Workflow DocumentationTroubleshooting Guides

Soft Skills

Collaboration SkillsCuriosityGrowth MindsetAdaptabilityOpenness to Feedback

Tools & Technologies

Madcap FlareRoboHelpHelp CenterContent Structure DesignModular Topic Design

Industry Keywords

SaaSSoftware EnvironmentStyle GuidelinesDocumentation ProjectsSelf-Service Help Center

About the role

Key responsibilities & impact

Establish and grow SiteDocs’ customer-facing documentation program and public self-service Help Center
Create clear, accurate product documentation while helping shape content structure, standards, workflows, and priorities
Independently investigate product workflows, identify documentation gaps, recommend practical solutions, and move work forward
Partner with product, engineering, support, and subject-matter experts to support customer self-service and product releases
Own documentation for one or more product domains, including planning, writing, and maintaining complex workflows, advanced feature content, and troubleshooting guides
Collaborate with product managers, engineers, designers, and support to prepare documentation for launches
Conduct SME interviews and hands-on product research to translate technical designs and behavior into task-oriented user content
Help define Help Center information architecture, content structure, and navigation using modular topic design and content reuse
Audit existing content, identify gaps, and maintain a prioritized documentation backlog
Partner with the documentation manager to prepare, organize, migrate, and publish documentation for the redesigned public Help Center
Establish and implement documentation standards, templates, review processes, and publishing workflows

Requirements

What you’ll need

3-5 years of technical writing experience
Demonstrated history of owning complex documentation projects or product areas in a SaaS or software environment
Strong technical writing skills and ability to independently plan, draft, and organize complex documentation sets for advanced product features
Proficiency with Help Authoring Tools such as Madcap Flare or RoboHelp, content management systems, and version control workflows
Understanding and consistent application of GoCanvas/SiteDocs style guidelines and relevant industry style guides
Advanced research and interviewing skills to gather detailed information from SMEs and reconcile conflicting inputs
Ability to manage multiple projects and deadlines, balancing planned work with urgent release or hotfix updates
Comfort working with markup and structured content, including HTML, templates, and content types
Strong collaboration skills, including leading documentation discussions and influencing peers and partners
Curiosity, growth mindset, independent investigation, solution proposal, collaboration, openness to feedback, and adaptability

Benefits

Comp & perks

Competitive compensation and benefits package
Retirement savings program with employer contributions
Paid time off and company-recognized holidays
Medical, dental, and vision coverage
Resources for learning and development, including access to training and learning platforms
Opportunities for career growth and internal mobility
Employee assistance and well-being resources
Employee discounts and other optional perks