Key Accounts Manager

Neogen Corporation

. Serve as the primary point of contact for assigned corporate accounts and high-value end-user clients .

Posted 10/4/2026full-timeRemote • Nebraska • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and effective communication, with a strong focus on genomic products and solutions. Proficient in project management and operational efficiency, ensuring accurate and timely delivery of genomic results.

Highest-signal resume keywords

Customer Relationship ManagementGenomic Data AnalysisProject ManagementCustomer Communication DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genomic ReportingData AnalysisCustomer SupportAccount ManagementTraining Material DevelopmentTechnical Information InterpretationPerformance Metrics MonitoringProblem-SolvingOperational EfficiencyCustomer Needs Assessment

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsAttention to DetailAdaptability

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointCRM SystemsProject Management ToolsAdobe Acrobat

Industry Keywords

GenomicsAnimal ScienceCattle GeneticsAnimal ProductionAgricultureCustomer ExperienceHigh-Value AccountsCorporate AccountsBiochemistryZoology

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned corporate accounts and high-value end-user clients
Support broader adoption of genomic products and solutions within assigned accounts to help achieve business growth and financial objectives
Provide customer support focused on implementation of genomic tools, operational efficiency, project execution, and timely issue resolution
Develop understanding of customer business models, operational needs, and priorities
Manage the generation, delivery, and explanation of genomic results
Ensure genomic reports and results are accurate, timely, and decision-useful
Maintain customer documentation and develop or monitor key performance metrics
Work with Sales to identify customer needs, coordinate account activities, and support implementation plans
Partner with Sales, Customer Support, IT, Lab Operations, Marketing, and other internal teams on account strategies and customer initiatives
Identify opportunities to improve internal processes, operating efficiencies, and customer experience
Lead or participate in cross-functional projects improving customer service, workflow, reporting, and account support
Research and assist with customer inquiries and escalated issues
Participate in customer service training, team meetings, planning activities, and department initiatives
Support marketing initiatives for genomic products, including customer training materials, product literature, and communication tools
Gather customer feedback through surveys, direct conversations, and market research
Collaborate with Marketing on accurate, timely, customer-focused communications
Support development of specialty and integrated protein accounts identified as organizational Key Accounts
Travel to customer locations as needed to establish protocols, support implementation, resolve issues, and strengthen relationships
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Agriculture, Animal Science, Biology, Zoology, Biochemistry, Chemistry, Genetics, or a related life sciences discipline
Experience in customer service, account support, customer communications, training, or a related customer-facing function
Experience developing customer-facing communications, training materials, reports, or related documentation
Demonstrated problem-solving skills and ability to analyze information from multiple sources
Strong written and verbal communication skills
Ability to communicate effectively with customers, internal stakeholders, and leadership
Ability to manage multiple priorities, projects, and customer needs simultaneously
Ability to read, analyze, and interpret technical information, professional journals, and related materials
Proficiency with Microsoft Excel, Word, and PowerPoint
Experience using CRM systems or other customer management applications
Ability to travel up to 30%
Preferred: Master’s degree or specialized coursework in animal science, genetics, animal production, agriculture, business, or a related field
Preferred experience in cattle genetics, animal genomics, beef, dairy, animal production, or a related agricultural industry
Preferred experience managing corporate, strategic, or high-value customer accounts
Preferred experience working with genomic data, testing programs, or genomic reporting
Preferred experience with project management tools and methodologies
Preferred experience using Adobe Acrobat and browser-based business applications
Preferred experience collaborating across Sales, Marketing, Customer Support, Operations, IT, or laboratory teams
Preferred experience supporting implementation of new products, programs, or customer processes
Preferred experience developing dashboards, metrics, reports, or other tools used to monitor customer or operational performance
Strong customer relationship management skills
Strong organizational and project management capabilities
Ability to translate technical information into clear, customer-friendly communication
Ability to work independently while collaborating effectively across teams
Strong attention to detail and commitment to accuracy
Ability to identify customer needs and recommend appropriate solutions
Ability to build credibility and maintain effective relationships with internal and external stakeholders
Strong analytical and problem-solving skills
Ability to adapt communication style based on audience and business need

Benefits

Comp & perks

Inclusive workplace with opportunities to contribute, grow, and do meaningful work
Collaboration, continuous improvement, accountability, and strong customer focus
Equal Opportunity Employer