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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading software implementation projects, managing customer relationships, and delivering training while ensuring adherence to timelines and quality standards. Proficient in understanding customer needs and facilitating effective communication across diverse teams.
Highest-signal resume keywords
Project ManagementCustomer Relationship ManagementSoftware ImplementationStrong Communication SkillsCustomer Onboarding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationProject TrackingConfiguration ManagementRequirements GatheringAPI KnowledgeWeb Service KnowledgeSFTP KnowledgeEDI Knowledge
Soft Skills
Strong Organizational SkillsCollaborative MindsetSolutions-Oriented ApproachSense of UrgencyFlexibility
Industry Keywords
Customer SuccessRetailLogisticsDistributionSupply ChainSaaS
About the role
Key responsibilities & impact- Lead implementations of Neogrid solutions, managing projects from the initial needs assessment through final delivery
- Understand customer processes and needs to support solution implementation
- Lead alignment meetings, requirements-gathering sessions, and project follow-up activities
- Prepare schedules, documentation, kick-off presentations, and action plans
- Perform configurations and parameter settings in accordance with Neogrid standards
- Monitor implementation progress, ensuring quality, predictability, and adherence to deadlines
- Support customers during integrations and answer questions about processes and functionalities
- Deliver training to customers and solution users
- Work closely with Customer Success, Product, Support, and technical teams to ensure implementation success
- Identify risks, propose solutions, and contribute to a positive experience throughout the customer journey
Requirements
What you’ll need- Experience in customer service, customer relationship management, or customer support
- Strong verbal and written communication skills
- Ability to lead meetings and align expectations with diverse audiences
- Strong organizational skills and the ability to manage multiple demands simultaneously
- Sense of urgency and prioritization skills
- Collaborative, solutions-oriented mindset
- Interest in learning about technology, digital products, and business processes
- Proactive, resilient, and flexible, with a willingness to work in a dynamic and constantly evolving environment
- A plus: experience in Customer Onboarding, Software Implementation, Customer Success, or Consultative Support
- A plus: experience working at SaaS or technology companies
- A plus: knowledge of integrations and connectivity between systems (API, Web service, SFTP, EDI, or similar)
- A plus: experience tracking projects, schedules, or deliverables
- A plus: Spanish language skills
- A plus: experience in the retail, logistics, distribution, or supply chain sectors
Benefits
Comp & perks- Our opportunities are remote or hybrid and available exclusively to candidates living in Brazil
- Flexible working hours
- Health insurance, dental insurance, and life insurance, extendable to eligible dependents
- Prescription medication assistance, also available for children
- Transportation allowance or parking allowance for employees living in cities where we have offices
- Flexible meal and food allowance
- Wellhub (formerly Gympass) and TotalPass
- Birthday day off, taken on a date of the employee’s choice during their birthday month
- NeoBaby parental support program
- Unico Skill, an educational solution for external training and professional development
- Childcare assistance, in accordance with the current policy
- Extended parental leave: six months for mothers and 30 days for fathers
- Referral program, bonuses, and much more