Neogrid

Full-stack Engineer

• Develop, enhance, and maintain applications using Python, React, FastAPI, and other technologies in the ecosystem
• Support and evolve highly complex products in production environments
• Collaborate with multidisciplinary teams to build solutions that create value for the business and customers
• Participate in technical decisions and architecture discussions, contributing to system evolution
• Develop and maintain code focused on quality, security, performance, and scalability
• Solve complex problems by investigating root causes and proposing sustainable solutions
• Participate in refactoring efforts and technology modernization initiatives
• Optimize SQL queries and contribute to the evolution of the platform’s databases
• Participate in code reviews, ensuring adherence to the team’s engineering standards
• Develop, maintain, and enhance CI/CD pipelines
• Create and maintain automated tests to promote greater reliability and delivery quality
• Work in a collaborative environment that encourages knowledge sharing, peer support, and continuous improvement

Mid-Level Full-Stack Developer, Python, React

Onboarding Specialist

• Support implementation projects for NeoGrid’s Planning and Replenishment solutions
• Participate in process-mapping and needs-assessment meetings with clients
• Assist with solution configuration and parameterization
• Collect, organize, validate, and analyze data to support implementation phases
• Conduct queries and analyses on databases using SQL and PostgreSQL
• Prepare functional and technical documentation, meeting minutes, and progress reports
• Support the delivery of customer training and enablement throughout the onboarding process
• Track project timelines, activities, and performance indicators
• Work in partnership with different teams, contributing to successful implementations and a positive customer experience

Junior Customer Onboarding Consultant

Customer Success Manager

• Manage a portfolio of strategic, high-complexity clients
• Study and monitor the Health Score of portfolio clients, investigating contributing factors and generating actions to improve customer satisfaction and health
• Conduct recurring and periodic meetings with the client portfolio in line with journey-related tasks
• Identify pain points and improvement opportunities with clients, and propose solutions or products with the relevant teams, directing and monitoring requests
• Support the design and mapping of the customer journey, persona identification and definition, and the development of playbooks and team processes
• Analyze advanced data to identify usage patterns and growth opportunities
• Identify churn signals and report them to the responsible team, supporting success plans and retention strategies
• Build strategic relationships with client stakeholders
• Act as a business consultant, ensuring that clients maximize the value of the solution

Senior Customer Success Manager

• Manage a portfolio of mid-sized and/or moderately complex customers
• Monitor and analyze customers’ Health Scores, investigating contributing factors and proposing actions to improve satisfaction, adoption, and outcomes
• Lead recurring customer meetings according to each stage of the customer journey and the team’s engagement cadence
• Identify pain points, risks, and opportunities; route requests to the appropriate teams and follow up on their progress
• Build and execute success plans focused on account retention, engagement, and growth
• Analyze usage data and portfolio metrics to identify opportunities for improvement and expansion, and to mitigate churn
• Take preventive action when risk signals emerge, structuring action plans with support from the team
• Build relationships with customer stakeholders, strengthening the partnership and increasing perceived value
• Act as a consultant, supporting customers in using the solution and improving their processes

Supply Chain

• Support Customer Success activities by helping monitor retailers’ journeys and execute the team’s routines
• Help organize and analyze customer information, performance indicators, and process improvement opportunities
• Develop knowledge of Neogrid solutions, supply replenishment processes, and the needs of the retail sector
• Monitor solution usage, engagement, and results indicators, supporting the identification of deviations and opportunities
• Guide customers and internal teams in using support materials, information, and resources, always under team supervision
• Resolve low-complexity operational requests, escalating situations requiring support or involvement from other teams
• Assist with the preparation of presentations, meetings, reports, and customer follow-up materials
• Help update tracking tools, interaction records, action plans, and other administrative activities of the team

Mid-Level Full-Stack Developer, Python, React

Junior Customer Onboarding Consultant

Senior Customer Success Manager

Customer Success Manager

Customer Success Intern – Retail, Supply Chain