Junior Apprentice, Customer Service

Neogrid

. Support customer service activities, helping resolve basic questions about the system .

Posted 10/9/2026full-timeJoinville • BrazilEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills while supporting customer service activities and collaborating with teams to enhance customer experience. Proficient in using internal tools for effective communication and ticket tracking.

Highest-signal resume keywords

Customer ServiceWritten CommunicationVerbal CommunicationTeam CollaborationProactivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsMicrosoft OfficeInternet Navigation

Soft Skills

Eagerness to LearnOrganizationAccountabilityCuriosity

Tools & Technologies

Internal Communication Tools

About the role

Key responsibilities & impact

Support customer service activities, helping resolve basic questions about the system
Log and track tickets with guidance from the team
Use internal tools to communicate with customers via chat, telephone, and email
Collaborate with other departments to ensure a positive customer experience
Participate in training and professional development activities

Requirements

What you’ll need

Eagerness to learn and grow in the technology field
Strong written and verbal communication skills
Interest in customer service
Ability to work well as part of a team
Organization and accountability in day-to-day tasks
Proactivity
Curiosity and a commitment to continuous learning
A plus: basic computer skills, including Microsoft Office and internet navigation

Benefits

Comp & perks

Remote or hybrid opportunities, exclusively for individuals living in Brazil
Flexible working hours
Health insurance
Dental insurance
Life insurance
Medication assistance, also available for children
Transportation allowance or parking assistance for employees living in cities with company offices
Flexible food and meal allowance
Wellhub (formerly Gympass)
TotalPass
Birthday month day off, on a date of the employee’s choice
NeoBaby parental support program
Unico Skill, an educational solution for external training
Childcare assistance
Extended parental leave: six months for mothers and 30 days for fathers
Referral program, bonuses, and much more