Customer Service Agent – Afternoon Shift

Neohype

. Provide inbound customer service to Sem Parar customers .

Posted 10/8/2026full-timeMogi das Cruzes • BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to analyze and resolve inquiries while maintaining a positive customer experience. Proficient in using corporate systems and meeting performance metrics in a sales-oriented environment.

Highest-signal resume keywords

Customer Service ExperienceSales TechniquesTelemarketingPerformance MetricsBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsMicrosoft OfficeCustomer Relationship ManagementCall Center OperationsNavigating Multiple Screens

Soft Skills

CommunicationProblem SolvingCustomer RetentionCustomer LoyaltyCustomer Satisfaction

Tools & Technologies

Corporate Systems

Certifications & Qualifications

Training in Customer ServiceTraining in Sales TechniquesTraining in TelemarketingTraining in CommunicationTraining in Public Speaking

Industry Keywords

Inbound Customer ServiceCustomer SupportSales Performance MetricsQuality MetricsCustomer Experience

About the role

Key responsibilities & impact

Provide inbound customer service to Sem Parar customers
Answer questions about products, plans, services, and features
Record all interactions clearly and accurately in company systems
Analyze and resolve customer requests, complaints, and inquiries
Ensure a positive customer experience throughout the interaction
Identify opportunities to offer products and services during customer interactions
Conduct sales-oriented approaches in accordance with the operation’s active campaigns
Meet quality, productivity, and sales performance metrics
Follow established company procedures and policies
Contribute to customer retention, loyalty, and satisfaction

Requirements

What you’ll need

High school diploma
Must be at least 18 years old
Basic computer skills
Basic Microsoft Office skills
Ability to use corporate systems with ease
Strong typing skills and ability to navigate multiple screens and systems
Customer service experience is a plus
Experience in telemarketing, customer support, customer relationship management, or sales is valued
Experience working with targets and performance metrics is preferred
Training or courses in Customer Service, Sales Techniques, Telemarketing and Call Center Operations, Communication and Public Speaking, or Basic Computer Skills are a plus

Benefits

Comp & perks

Attractive variable compensation based on performance in sales campaigns
Meal/Food Allowance: BRL 10.60
Transportation allowance
Optional dental plan
Optional health insurance
Wellhub
Discounts at colleges and universities
Career development plan
Sesc benefits
Training and professional development
Internal growth opportunities