Customer Service Agent – Morning/Afternoon

Neohype

. Provide inbound customer service to SEM PARAR customers .

Posted 11/12/2026full-timeMogi das Cruzes • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy, clear communication, and problem-solving. Proficient in navigating corporate systems and achieving sales performance targets while maintaining customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceStrong Typing SkillsClear CommunicationSales Performance TargetsProactive Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsMicrosoft Office SkillsCorporate Systems NavigationSales TechniquesTelemarketingCall Center Operations

Soft Skills

Active ListeningEmpathyCourtesyOrganizationResiliencePersuasionNegotiationTeamwork

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer RetentionCustomer LoyaltyCustomer SatisfactionPerformance Indicators

About the role

Key responsibilities & impact

Provide inbound customer service to SEM PARAR customers
Answer questions about products, plans, services, and features
Record all interactions clearly and accurately in company systems
Analyze and resolve customer requests, complaints, and inquiries
Ensure a positive experience throughout the customer interaction
Identify opportunities to offer products and services during customer interactions
Make sales-oriented approaches in line with the operation’s active campaigns
Meet quality, productivity, and sales performance targets
Follow the procedures and policies established by the company
Contribute to customer retention, loyalty, and satisfaction

Requirements

What you’ll need

High school diploma
At least 18 years old
Basic computer skills
Basic Microsoft Office skills
Ability to use corporate systems with ease
Strong typing skills and ability to navigate multiple screens and systems
Clear and objective communication
Active listening
Empathy
Courtesy
Organization
Resilience
Strong argumentation skills
Persuasion
Negotiation
Proactivity
Results-oriented mindset
Customer-focused approach
Teamwork
Customer service experience is a plus
Experience in telemarketing, customer service, customer relations, or sales is valued
Experience working with targets and performance indicators is desirable
Courses in Customer Service, Sales Techniques, Telemarketing and Call Center Operations, Communication and Public Speaking, or Basic Computer Skills are a plus

Benefits

Comp & perks

Uncapped variable compensation based on performance in the operation’s sales campaigns
Training and development for work in the operation
Internal career growth opportunities
Opportunity to work from home after a minimum of 3 months, subject to performance, target achievement, quality standards, and operational availability
Dynamic, collaborative environment focused on professional development