FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on clear communication, active listening, and empathy. Capable of meeting performance targets while contributing to customer retention and satisfaction through consultative sales techniques.
Highest-signal resume keywords
Customer Service ExperienceSales TechniquesClear CommunicationActive ListeningResults-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsMicrosoft Office SkillsTyping SkillsNavigating Multiple ScreensCustomer SupportTelemarketingSales Performance TargetsPerformance Indicators
Soft Skills
EmpathyCourtesyOrganizationResilienceProactivityTeamworkPersuasionNegotiation
Tools & Technologies
Corporate Systems
Certifications & Qualifications
Courses in Customer ServiceCourses in Sales TechniquesCourses in TelemarketingCourses in Call Center OperationsCourses in Communication and Public SpeakingBasic Computer Skills
Industry Keywords
Inbound Customer ServiceCustomer RetentionCustomer LoyaltyCustomer SatisfactionConsultative Sales
About the role
Key responsibilities & impact- Provide inbound customer service to SEM PARAR customers
- Answer questions about products, plans, services, and features
- Record all interactions clearly and accurately in company systems
- Analyze and resolve customer requests, complaints, and inquiries
- Ensure a positive experience throughout the customer interaction
- Identify opportunities to offer products and services during customer interactions
- Make sales-oriented approaches in accordance with the operation’s active campaigns
- Meet quality, productivity, and sales performance targets
- Follow company procedures and policies
- Contribute to customer retention, loyalty, and satisfaction
- Work in an inbound operation with opportunities for consultative sales
Requirements
What you’ll need- High school diploma
- Must be at least 18 years old
- Basic computer skills
- Basic Microsoft Office skills
- Comfortable using corporate systems
- Good typing skills and ability to navigate multiple screens and systems
- Clear and concise communication
- Active listening
- Empathy
- Courtesy
- Organization
- Resilience
- Strong argumentation skills
- Persuasion
- Negotiation
- Proactivity
- Results-oriented mindset
- Customer focus
- Teamwork
- Courses in Customer Service, Sales Techniques, Telemarketing and Call Center Operations, Communication and Public Speaking, or Basic Computer Skills are a plus
- Customer service experience is a plus
- Experience in telemarketing, customer support, customer relations, or sales is valued
- Experience working with targets and performance indicators is preferred
- Open to candidates seeking their first job
Benefits
Comp & perks- Attractive variable compensation based on performance in the operation’s sales campaigns
- Training and development for the role
- Internal growth opportunities
- Potential to work from home after a minimum of 3 months, subject to performance, targets, performance indicators, and operational availability
- Meal/Food Allowance: R$ 10.60
- Transportation allowance
- Optional dental coverage
- Optional health insurance
- Wellhub
- Discounts at colleges and universities
- Career development plan
- Sesc benefits