Customer Service Representative – Afternoon Shift, Possibility of Working from Home After 3 Months

Neohype

. Provide inbound customer service to SEM PARAR customers .

Posted 9/23/2026full-timeMogi das Cruzes • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy, clear communication, and problem resolution. Proficient in using corporate systems and Microsoft Office to enhance customer interactions and meet performance indicators.

Highest-signal resume keywords

Customer Service ExperienceBasic Proficiency In Microsoft OfficeActive ListeningSales TechniquesResults-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsTyping SkillsCorporate Systems NavigationCustomer Retention StrategiesSales Performance Indicators

Soft Skills

Clear CommunicationEmpathyCourtesyOrganizationProactivity

Certifications & Qualifications

Courses In Customer ServiceCourses In Sales TechniquesCourses In TelemarketingCourses In Call Center OperationsCourses In Communication And Public Speaking

Industry Keywords

Customer SupportTelemarketingCustomer RelationsCustomer ExperiencePerformance Indicators

About the role

Key responsibilities & impact

Provide inbound customer service to SEM PARAR customers
Answer questions about products, plans, services, and features
Record all interactions clearly and accurately in the company’s systems
Analyze and resolve customer requests, complaints, and inquiries
Ensure a positive customer experience throughout the entire interaction
Identify opportunities to offer products and services during customer interactions
Conduct sales approaches in accordance with the operation’s active campaigns
Meet quality, productivity, and sales performance indicators
Follow the procedures and policies established by the company
Contribute to customer retention, loyalty, and satisfaction

Requirements

What you’ll need

High school diploma
Must be at least 18 years old
Basic computer skills
Basic proficiency in Microsoft Office
Ability to use corporate systems with ease
Good typing skills and ability to navigate multiple screens and systems
Clear and objective communication
Active listening
Empathy
Courtesy
Organization
Resilience
Ability to present and defend arguments
Persuasion
Negotiation
Proactivity
Results-oriented mindset
Customer-focused approach
Teamwork
Courses in Customer Service, Sales Techniques, Telemarketing and Call Center Operations, Communication and Public Speaking, or Basic Computer Skills are a plus
Customer service experience is a plus
Experience in telemarketing, customer support, customer relations, or sales is valued
Experience working with targets and performance indicators is desirable
Open to candidates seeking their first job

Benefits

Comp & perks

Attractive variable compensation based on performance in the operation’s commercial campaigns
Training and professional development for work in the operation
Internal career growth opportunities
Possibility of working from home after a minimum of 3 months, subject to performance, target achievement, quality standards, and operational availability
Dynamic, collaborative environment focused on professional development
Employment under Brazil’s CLT labor regime