Customer Service Representative – Morning/Afternoon

Neohype

. Provide inbound customer service to SEM PARAR customers .

Posted 10/7/2026full-timeMogi das Cruzes • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on communication, empathy, and problem-solving to enhance customer satisfaction and retention. Proficient in navigating corporate systems and achieving sales targets while maintaining a positive customer experience.

Highest-signal resume keywords

Customer Service ExperienceClear CommunicationActive ListeningSales TechniquesProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsMicrosoft Office SkillsTyping SkillsCorporate Systems Navigation

Soft Skills

EmpathyCourtesyOrganizationResiliencePersuasion

Certifications & Qualifications

Courses in Customer ServiceCourses in Sales TechniquesCourses in TelemarketingCourses in Call Center OperationsCourses in Communication and Public Speaking

Industry Keywords

Customer RetentionCustomer LoyaltyCustomer SatisfactionTelemarketingCustomer Support

About the role

Key responsibilities & impact

Provide inbound customer service to SEM PARAR customers
Answer questions about products, plans, services, and features
Clearly and accurately record all interactions in the company’s systems
Analyze and resolve customer requests, complaints, and inquiries
Ensure a positive customer experience throughout the interaction
Identify opportunities to offer products and services during customer interactions
Make sales offers in accordance with the operation’s active campaigns
Meet quality, productivity, and sales targets
Follow the procedures and policies established by the company
Contribute to customer retention, loyalty, and satisfaction

Requirements

What you’ll need

High school diploma
Must be at least 18 years old
Basic computer skills
Basic Microsoft Office skills
Comfortable using corporate systems
Good typing skills and ability to navigate multiple screens and systems
Clear and objective communication
Active listening
Empathy
Courtesy
Organization
Resilience
Strong argumentation skills
Persuasion
Negotiation
Proactivity
Results-oriented mindset
Customer focus
Teamwork
Courses in Customer Service, Sales Techniques, Telemarketing and Call Center Operations, Communication and Public Speaking, or Basic Computer Skills are a plus
Experience in customer service, telemarketing, customer support, customer relations, or sales is a plus but not required
Open to candidates seeking their first job

Benefits

Comp & perks

Uncapped variable compensation based on performance in the operation’s sales campaigns
Training and professional development for work in the operation
Internal career growth opportunities
Work-from-home opportunity after a minimum of 3 months, subject to performance, targets, KPIs, and operational availability
Dynamic, collaborative environment focused on professional development