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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client success within the restaurant and hospitality sectors, with strong organizational skills to manage multiple clients effectively. Proficient in English and Spanish, with experience in catering and online ordering platforms.
Highest-signal resume keywords
Account ManagementClient SuccessGoogle WorkspaceCatering ExperienceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Catering Menu DevelopmentOnline Ordering PlatformsGraphic DesignMenu DesignClient Training Material Preparation
Soft Skills
Strong CommunicationProblem-SolvingTime Management
Tools & Technologies
CRM ToolsWebsite EditorsGoogle Business Profile
Certifications & Qualifications
MBA or Equivalent Business Experience
Industry Keywords
Restaurant ExperienceHospitalityCateringLocal ZoningState Liquor Permit Processes
About the role
Key responsibilities & impact- Lead weekly 60-minute sessions with each client in English or Spanish.
- Build and update catering menus, per-person pricing, and catering listings.
- Keep each client’s Google Business Profile and website current.
- Write catering procedures, packing guides, and staff training materials.
- Prepare forms and applications for clients to review, sign, and submit themselves; never sign documents on a client’s behalf.
- Guide clients through local zoning and state liquor permit processes, providing procedural support only and no legal, financial, or tax advice.
- Track orders and weekly meal volume, and help each client reach catering targets.
- Keep a session log after every meeting recording contractor actions, client actions, and documents signed.
- Escalate problems, opportunities, and SEO or social media requests to the owner promptly.
- Work through delegated user access to client accounts while protecting confidential information and not handling passwords, Social Security numbers, or bank details.
- Manage a book of up to 18 restaurant clients and report directly to the firm’s owner.
Requirements
What you’ll need- Fluent written and spoken English.
- Professional Spanish, strongly preferred.
- At least two years of experience in account management, client success, or marketing, ideally with restaurants, hospitality, or small businesses.
- An MBA or equivalent business experience at that level.
- Comfort with Google Workspace, video meetings, CRM tools, and website editors.
- Strong organizational skills and the ability to manage many clients without close supervision.
- Full-time availability during U.S. Eastern business hours, with client sessions mainly scheduled between 9:30 and 11:00 a.m. and 2:00 and 4:30 p.m. ET. Candidates in other time zones must confirm they can cover these windows.
- Restaurant or food service experience.
- Experience with online ordering or catering platforms.
- Graphic design or menu design skills.
Benefits
Comp & perks- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.