Call Center Representative, Healthcare – Patient Services

NeoWork

. Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions .

Posted 9/25/2026full-timeRemote • Philippines, ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication, insurance verification, and medical billing processes while maintaining HIPAA compliance. Proficient in using AdvancedMD for accurate patient record management and documentation.

Highest-signal resume keywords

Patient Call ManagementInsurance VerificationAdvancedMD ProficiencyBilingual CommunicationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient ServicesPre-Authorization ProcessingEligibility ChecksRevenue Cycle Processes

Soft Skills

Clear CommunicationProfessionalism

Tools & Technologies

AdvancedMD

Industry Keywords

Healthcare Call CenterPatient RecordsCall DocumentationUS Business Hours

About the role

Key responsibilities & impact

Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
Verify insurance coverage and process pre-authorization requests
Update patient records accurately in AdvancedMD
Escalate complex or sensitive cases to clinical or billing staff as needed
Maintain HIPAA-compliant handling of all patient information
Document call outcomes and follow-up actions consistently

Requirements

What you’ll need

2+ years in a healthcare call center, medical billing, or patient services role (preferred)
Working knowledge of AdvancedMD (preferred)
Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
Clear, professional phone communication skills
For the bilingual profile: fluent Spanish and English, spoken and written
Comfortable working US business hours (EST)
Reliable home office setup, stable internet connection

Benefits

Comp & perks

Remote work setup
Competitive compensation
Paid Time Off and holidays
HMO coverage
Gym allowance
Extra holiday pay
Long-term career opportunities with a growing global team