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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client success, with a strong focus on relationship-building, problem-solving, and effective communication with U.S. executives. Proficient in managing multiple client accounts while ensuring satisfaction and identifying growth opportunities.
Highest-signal resume keywords
Account ManagementClient SuccessCRM Tools ExperienceRelationship BuildingProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementClient SuccessManaging RenewalsUpsellingSaaS Experience
Soft Skills
Strong CommunicationHighly OrganizedRelationship BuildingProblem Solving
Tools & Technologies
HubSpotSalesforce
Industry Keywords
Client ServicesOutsourcingAgency Experience
About the role
Key responsibilities & impact- Serve as the main point of contact for a portfolio of client accounts
- Lead client onboarding and ensure a smooth start
- Run regular check-ins and business reviews with client stakeholders
- Monitor account health, satisfaction, and risks, and act early
- Identify upsell and expansion opportunities and partner with sales
- Coordinate with internal teams to deliver on client expectations
- Own relationships with U.S. clients and keep them happy, successful, and growing
- NeoWork builds dedicated remote teams for fast-growing U.S. companies; teammates work directly inside clients' teams and tools
Requirements
What you’ll need- 3+ years of experience in account management, client success, or client services
- Excellent spoken and written English, confident with U.S. executives
- Strong relationship-building and problem-solving skills
- Experience with CRM tools such as HubSpot or Salesforce
- Highly organized, able to manage multiple accounts at once
- Availability to work U.S. business hours
- Based in the Philippines, with a reliable home office setup and stable internet connection
- Experience in SaaS, agency, or outsourcing environments (nice to have)
- Experience managing renewals or upsells (nice to have)
Benefits
Comp & perks- Health Maintenance Organization (HMO)
- Paid Time Off (PTO)
- Mental Health Leave
- Birthday Leave
- Gym Allowance
- Extra Holiday Pay
- Remote Work Setup
- Opportunities for professional growth and development